Ratings based on 64 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024
Was clean and convenient for Dollywood. A little spartan but can't beat it for the price. Recommended!
Comment from Hotel Management
8 Aug 2024 by Pinecrest Townhomes, Hotel Management
Thank you for your review, Jonathan! We're glad to hear you found Pinecrest Townhomes clean and convenient for your visit to Dollywood. We appreciate your feedback regarding the spartan feel, as we always aim to provide great value for our guests. We hope to see you again soon!
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Pinecrest Townhomes, Hotel Management
Thank you for sharing your feedback, William. We’re sorry to hear that your stay did not meet your expectations. We appreciate your comments and will use them to improve our services and amenities. If you have specific concerns or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Dated but spacious and comfortable!
Posted 8 Jul 2024 on HotelsOur townhome was quite spacious for our family of 4. Each bedroom had an en suite bathroom in addition to the half bath downstairs. If you can handle the dated appliances and decor, you'll enjoy your stay. My husband did have to reconnect two stove burners, but when we experienced a leak running the washing machine, we got an immediate response on the phone. We would return.
Comment from Hotel Management
11 Jul 2024 by Pinecrest Townhomes, Hotel Management
Thank you for taking the time to share your experience with us. I'm glad to hear that you found our townhome spacious and appreciated the convenience of having an en suite bathroom in each bedroom, along with the additional half bath downstairs.I apologize for the inconvenience caused by the dated appliances and decor. I also appreciate your husband's effort in reconnecting the stove burners. I’m pleased that our team could promptly address the leak from the washing machine. Your feedback is invaluable, and we are always working to improve our guests' experience.We hope to welcome you back in the future and provide an even better stay.
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Pinecrest Townhomes, Hotel Management
Please come back anytime, Justine!
by A verified traveler
Pigeon Forge 2024
Posted 20 Jun 2024 on HotelsThe stay was very comfortable and pleasant. The townhouse was clean and accommodating. The location was very convenient to everything (Dollywood, Pigeon Forge Island and more). It is a fun place for the whole family!
Comment from Hotel Management
25 Jun 2024 by Pinecrest Townhomes, Hotel Management
Thank you for your kind review and for being great guests, Carmen! We are so glad you had a pleasant and comfortable stay. We would love to host you again in the future.
by A verified traveler
Posted 4 Jan 2024
Excellent. Will definitely be back.
Comment from Hotel Management
9 Jan 2024 by Pinecrest Townhomes, Hotel Management
We are so glad you had an excellent stay, MK! We can't wait to host you again. Thanks for being such a wonderful guest.
by A verified traveler
Family Christmas 2023
Posted 10 Dec 2023 on HotelsWe decided to do our family Christmas in the mtns and chose Pinecrest because it was convenient to town and very convenient to Dollywood. Our unit was very clean, had everything we needed, and beautiful views of the mtns and town. Beds were a little hard but I prefer a softer mattress. Overall we loved it and will be back for sure!!
Comment from Hotel Management
12 Dec 2023 by Pinecrest Townhomes, Hotel Management
Thank you so much for choosing Pinecrest Townhomes for your family Christmas getaway, Michelle! We're thrilled to hear that you enjoyed your stay and that our convenient location and stunning mountain views added that extra sparkle to your holiday.It's fantastic to know that our accommodations met your needs and that you found everything you needed during your stay. We understand the preference for softer mattresses, and we'll certainly take your feedback into account as we continuously strive to enhance our guests' comfort.We're delighted that you loved your time here, and we're already looking forward to welcoming you back for another wonderful stay! If there's anything specific you'd like for your next visit, feel free to let us know.
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
12 Dec 2023 by Pinecrest Townhomes, Hotel Management
We are so glad you had a 5/5 star stay, Maggie! We would be more than happy to host you again at Pinecrest Townhomes!
by A verified traveler
Posted 7 Dec 2023
We had a 2 bedroom (beds upstairs) condo with 2 full bathrooms and a half bathroom. Had a king and 2 doubles which was nice. Washer dryer was great. Full size refrigerator with icemaker. Dishwasher. Dining table had 2 chairs and 2 benches. View is mountaintop. Has back porch with rails. Fireplace that we didn’t use. 2 full sofa beds. Needs updated but was clean, a few areas of peeling wallpaper and linoleum. Parking across from front door and 8 gradual stairs from hillside to get to car. The entry keypad didn’t work very well and had to call in to replace batteries twice in a week. Lockbox was convenient and the customer service by telephone was excellent. The road to get there is paved but narrow and no guard rails for imminent drop off the mountaintop.
We really appreciated it and even though it wasn’t absolutely beautiful or perfect, we felt relatively safe but would suggest a foam gasket for the back door to keep out the cold (1/2 inch gap) and another lock from the inside. Also suggest a better and more secure safety 2nd lock for the front door since there’s only a thin safety chain now and the keypad gave us so much trouble. Had a vacuum so we were able to keep the commercial grade carpet clean as needed.
Convenient to downtown Pigeon Forge and Dollywood - just a few minutes away but too far to walk.
Comment from Hotel Management
12 Dec 2023 by Pinecrest Townhomes, Hotel Management
Thank you for choosing Pinecrest Townhomes for your recent stay, Alma. We appreciate your detailed feedback and are glad to hear you found our condo's layout and amenities accommodating for your needs.We're delighted you enjoyed the mountain views and the convenience of our facilities, such as the washer-dryer, full-size refrigerator, and dishwasher. Your observations regarding areas for improvement, such as updates and specific maintenance points, are valuable to us. We'll certainly take these into account as we strive to enhance our guests' experience.Safety and security are paramount to us, so your suggestions for improvements to the door gaskets and locks are duly noted. We'll be looking into these promptly to ensure a more secure and comfortable stay for future guests.We're thrilled you found our location convenient for accessing downtown Pigeon Forge and Dollywood. Your experience and insights help us better cater to our guests' needs.Thank you for taking the time to share your thoughts with us. We hope to welcome you back soon for another memorable stay.
by A verified traveler
Gatlinburg parade 2023
Posted 4 Dec 2023 on HotelsLove the location a little outdated but will stay again
Comment from Hotel Management
5 Dec 2023 by Pinecrest Townhomes, Hotel Management
Thank you for choosing to stay with us, Crystal! We're glad to hear that you appreciated our location.We appreciate your feedback regarding the property being a bit outdated. We're always looking for ways to enhance our guests' experiences, and your insights are valuable. We're continuously working on improvements and updates to provide a more modern and comfortable stay for our guests.We'd be delighted to welcome you back for another stay, and we hope that your next experience exceeds your expectations.
