Ratings based on 971 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
I liked the simplicity within the hotel room. I didn’t like the rust on the bathroom and that there wasn’t a fitness center
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Louis,We appreciate your kind words about the simplicity of our hotel rooms. Thank you for bringing the rust issue in the bathroom to our attention; we will ensure it is addressed. We understand the importance of having a fitness centre and are continually exploring ways to enhance our amenities. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
The breakfast was awesome. Staff was kind and courteous. It was really quite and the beds were so comfortable. We will definitely stay there again.
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Lucy,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our awesome breakfast, found our staff kind and courteous, and had a peaceful stay with comfortable beds. Your satisfaction is our priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Oct 2024
The night desk lady was rude and it smelled like weed. She complained about working.
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Cindy,Thank you for your feedback. We sincerely apologize for the negative experience you had with our night desk staff and for any unpleasant odours you encountered. Your comments are crucial for us to improve our service, and we will address these issues with our team. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
I was most impressed with the entire staff. Roberto at the front desk was great. The ladies in the dining room were super as well. Even one of the cleaning ladies helped me carry our cooler down the steps because the elevator was not working.
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that our staff, especially Roberto and the dining room team, made a positive impression during your stay. Our team is dedicated to providing exceptional service, and it's great to know that they went above and beyond to assist you. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Linda,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Breakfast was terrible. Eggs were not edible, biscuits were hard, yogurt was previously frozen so the texture was awlful. The waffle maker worked well and that turned out to be the only thing that was tasty. We were placed in a dog friendly room at first but we dont have a dog and the smell was so strong we had to be moved. The lady switched us to a much nicer room on second floor and was very nice about it. She was the best thing about our stay. Very nice and friendly. They do have coffee 24/7 in the lobby which was awesome!
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Aysia,Thank you for your feedback! We're pleased to hear that you appreciated our 24/7 coffee service and found our staff friendly and accommodating, especially during the room switch. However, we're sorry to hear about your disappointing breakfast experience. Your comments will help us improve our offerings for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
It’s close to everything
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're delighted to hear you appreciated our convenient location. Being close to key attractions and amenities is something we take pride in, making it easier for our guests to explore the area. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler from St Augustine
Posted 14 Oct 2024
This was a very nice hotel! Great bang for your buck.
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Mary,Thank you for your wonderful review! We're delighted to hear that you found great value in your stay at our hotel. Your satisfaction is our top priority, and we hope to welcome you back for another excellent experience soon!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
I was given an ordeal about I haven’t paid them after I paid over $200. I had to give them my credit card and my ID. All I have to say is there had better NOT be another charge on my checking account or I will let my lawyer handle it! I'm getting tired of getting scammed!!! I am going to sue the hell out of somebody.
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Mary,We apologize for the confusion regarding your payment, and we fully understand your frustration. Please rest assured, that we take matters like these very seriously, and we will ensure no additional charges are placed on your account. Our team is available to review the situation thoroughly and address any concerns. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Oct 2024
Our stay was average.
The beds were clean and comfortable, however, our room needed some repairs. The back of the toilet had been broken at one time and glued back together, the acrylic bar was completely missing in the tub, the granite vanity was coming apart, and the bottom of the in room sink was coming apart. Aside from that, the walls are thin, so if you’re light sleeper, this place may not work. The breakfast was okay. It always consists of eggs, sausage links, hard biscuits, gravy, cereal, and waffles. Staff were nice. Location is in a busy area, so it’s convenient to local attractions.
Comment from Hotel Management
12 Oct 2024 by Hotel Manager, Hotel Management
Dear Tiffany,Thank you for sharing your experience with us. We’re pleased to hear that you found the beds clean and comfortable, and we appreciate your kind words about our staff. However, we sincerely apologize for the maintenance issues you encountered in your room. Please know that we take your feedback seriously and will address these repairs promptly to enhance our guests' comfort. We hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
