Ratings based on 957 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Great customer service
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Christina, Hotel Management
Thank you for taking the time to leave us a perfect 5 out of 5 rating! We are delighted to know you had an excellent experience during your stay. Your kind feedback motivates our team to continue delivering exceptional service to our valued guests. We hope to welcome you back in the near future for another memorable stay!
by A verified traveler
Posted 28 Dec 2024
Staffing was Great
by A verified traveler
Posted 28 Dec 2024
The room was out dated with worn out sofa sit on it was impossible sunk in middle. Jacuzzi wasn't working also coming from wall tile .. Then we listen to dogs throughout the night..And smelled like skunk on and off . My 3yr old was afraid that skunk was nearby. We couldn't use pool or hot tub because of the smell ..I don't let my daughter around stuff like that . We paid 4 nights for king suite top $638
Comment from Hotel Management
29 Dec 2024 by Christina, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay and understand how these issues affected your experience. We’re sorry to hear about the condition of the room and furniture, as well as the concerns with the jacuzzi and unpleasant odors. These are not the standards we aim to provide, and we are actively working with the owners on upcoming updates to the property to address areas in need of improvement. We also regret that you were unable to use the pool and hot tub and that the disturbances impacted your stay. Please know that our front desk staff is available 24/7 to assist with any issues, including room changes or accommodations, and we apologize if this wasn’t communicated effectively during your visit. Your feedback is invaluable to us as we continue to make enhancements and improvements. We hope you’ll consider giving us another opportunity in the future to provide the comfortable and enjoyable experience you deserve.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by front desk, Hotel Management
Thank you for your feedback! We're glad you had a positive experience. We hope to welcome you back again soon!
by A verified traveler from Edgartown
Posted 27 Dec 2024
Very nice
Comment from Hotel Management
27 Dec 2024 by front desk, Hotel Management
Thank you for your kind words! We're thrilled you had a nice stay and look forward to welcoming you back in the future.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Libbie Hobbs, Hotel Management
Thank you for your recent stay and feedback. We look forward to seeing you again.
by A verified traveler
Posted 25 Dec 2024
Your front desk staff is awesome! The lady who checked us in, is so friendly and professional. My only complaint was all the dogs barking and the bed was a little too firm. You have a great staff, and in hospitality, that's the most important thing. Thank you for all you do!
Comment from Hotel Management
25 Dec 2024 by jamie, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that our front desk staff made such a positive impression on you. We strive to provide exceptional service, and it’s heartening to know that our team delivered that during your stay. We apologize for the noise from the barking dogs and for the firmness of the bed; your comfort is very important to us. We appreciate your feedback and will certainly take it into consideration as we continually work to improve our guest experience. Thank you again for your understanding and support. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Jamie, Hotel Management
Thank you for sharing your feedback with us! We’re happy to hear that your overall experience was positive, and we truly appreciate the 4 out of 5 rating. Your insights are incredibly valuable to us as we continue to improve and provide an exceptional experience for all our guests.While we are pleased that you had a great stay, we also want to understand if there were any areas where we could have done better. If you have any specific suggestions or feedback on how we can enhance your experience further, please don’t hesitate to let us know.We hope to welcome you back soon and exceed your expectations during your next stay.
by A verified traveler from Union
Posted 18 Dec 2024
Clean
Comment from Hotel Management
18 Dec 2024 by La Quinta Inn & Suites , Hotel Management
Thank you for your feedback! We’re glad to hear you found our property clean. Providing a spotless and welcoming environment is our priority, and we appreciate your recognition. We hope to welcome you back soon!
