Ratings based on 249 Verified Reviews
2.2 Room cleanliness
2.5 Service & staff
2.3 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 7 Sep 2024
This property is absolutely disgusting. The furniture and walls were covered in mold. Sheets were stained and dirty let’s not mention there was bed bugs. The smell in the room was awful my daughters had an asthma attack after being in there for a few minutes. Staff was rude and not helpful at all there was several people trying to get refunds and leave and the staff said sorry nothing I can do. This place should not be opened let’s not mention the pool was slime I asked if it was opened he said yes they truly don’t care at all about this place or the people staying there it’s also being used as apartments cause the people next to our room lived there they even said don’t stay here it’s awful.
by A verified traveler
Posted 2 Sep 2024
DO NOT STAY HERE! Unless you want to take home extra guests! There were roaches everywhere so we checked out and went to a difderent place! And don't expect a refund because they just take your money stating a "no refund policy for any reason" BS excuse! If Expedia was smart they would stop booking people at this place!
by A verified traveler
Posted 26 Aug 2024
Very low maintenance. Would not recommend.
by A verified traveler
Posted 25 Aug 2024
It was clean and near shopping and restaurants, but was a little noisy due to the traffic, and was a bit overpriced for being outdated. Other than that, I'd probably stay there again.
by A verified traveler
Posted 19 Aug 2024
No pool open floors were dirty. People were loud we were not there during the day but the place was subpar.
by A verified traveler
Posted 18 Aug 2024
The people that own the place is very sweet an i appreciate everything they did an i will return.
by A verified traveler
Posted 18 Aug 2024
Desk staff was very friendly and accommodating. Room was good and clean. Pool was slightly dirty but not terrible but there had also been a bad storm the night before and the kids still enjoyed it.
by A verified traveler from pigeon forge
Posted 9 Aug 2024
