Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Gem in the middle of Pigeon Forge!! Room was so nice and super convenient location!!
Comment from Hotel Management
30 Oct 2024 by The Arbor's Team, Hotel Management
Hi Sabrina,Thank you for your great feedback and 5 star rating, we greatly appreciate it. :) We are glad that you had a great stay with us and we do hope you come back and stay with us again. Thank you for visiting.
by A verified traveler
Posted 25 Oct 2024
Great customer service. Best value on our trip.
Comment from Hotel Management
26 Oct 2024 by The Arbor's Team, Hotel Management
Hi Shirley,Thank you for your great rating and feedback, we really appreciate it. :) We are glad that you had a great stay with us and we do hope you come back and stay with us again soon. Thank you for visiting. :)
by A verified traveler
Posted 24 Oct 2024
Everyone was very friendly and the room was very clean and comfortable. Loved the daily included breakfast voucher to Reagans house of pancakes also. Will definitely stay here again when in town.
Comment from Hotel Management
25 Oct 2024 by The Arbor's Team, Hotel Management
Hi Glenn,Thank you for your review, we appreciate it. :) We are happy that you had a really nice stay with us and that you thoroughly enjoyed your breakfast at Reagan's! They are pretty good. :) We do hope you come back and stay with us again soon. Thank you for visiting.
by A verified traveler
Posted 21 Oct 2024
Friendly reception, elevator access, ample parking, friendly staff.
Comment from Hotel Management
25 Oct 2024 by The Arbor's Team, Hotel Management
Hi Jack,Thank you for your nice rating and feedback, we appreciate it. :) We are happy that you had a nice stay with us and we do hope you come back and stay with us again. Thank you for visiting.
by A verified traveler
Posted 21 Oct 2024
The rooms need an update, furniture looks a bit dated..mattress was very hard. The staff was excellent and maid service was exceptional. Location and parking was a big plus.
Comment from Hotel Management
25 Oct 2024 by The Arbor's Team, Hotel Management
Hi Sharon, Thank you for your nice feedback and rating, we do appreciate it. :) We are happy that overall you had a nice stay with us and we thank you for your honest feedback and we will pass along your comments to the appropriate party to look into everything. We do hope you come back and stay with us again. :) Thank you for visiting.
by A verified traveler
Posted 15 Oct 2024
It is easily accessible and can walk to The Island and different shops and restaurants. Free breakfast voucher for pancakes at Reagan's or have coffee, fruit and donuts in lobby. Rocking chairs on walkway! Will be my go to place from now on, hidden gem.😉 Staff so friendly!
Comment from Hotel Management
18 Oct 2024 by The Arbor's Team, Hotel Management
HI Vickie,Thank you for your great review and rating, we really appreciate it. :) We are happy that you had a great stay with us and enjoyed everything we had to offer such as the breakfast at Reagans and our in-house refreshments. :) We hope you return and stay with us again and thank you for visiting. :) The Arbor's Team
by A verified traveler
Posted 11 Oct 2024
Great place to stay!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by The Arbor's Team, Hotel Management
Hi Donna C,Thank you for your great rating, we really appreciate it. :) We are very happy that you had a nice stay with us and we do hope you come back and see us again. Thank you for visiting.
by A verified traveler
Posted 29 Sep 2024
Very friendly service! View was Beautiful! Room was very nice!
Comment from Hotel Management
4 Oct 2024 by The Arbor's Team, Hotel Management
Hi Shirley,Thank you for your great rating and feedback, we appreciate it. :) We are glad you had a nice stay with us and we hope you come back and see us again soon. :) Thank you for visiting.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
4 Oct 2024 by The Arbor's Team, Hotel Management
Hi Tracy,Thank you for your great 5 star rating, we really appreciate it. :) We are happy that you had a nice stay with us and we do hope you come back and stay with us again. Thank you for visiting.
