2/10 Terrible
Geoff
Aug 7, 2017
Disliked: Staff & service
Never going back
A very poor experience. Nothing on Hotel.com prepares you for the fact that you need to book in to
another hotel's reception nor that when you try to do so the receptionist will deny knowing anything about the procedure. Nor will you know that, when you phone the hotel, they will sigh in exasperation that you cannot speak German and that they will be pretty rude to you.
Add to the above that it took 45 minutes to check us in to a pre-booked reservation and the room service called at 8am and were pretty peeved when we said it was too early.
Finally 'private poll's there isn't one. You are sent to a rather gloomy health spa who will, initially, deny anything about the arrangement. In our case we were eventually sent to the rather small pool only to be shooed out as it was a ladies only session. As we queued to book a spot finally gave up and went to the public pool 'Eva' which is lovely.
Geoff
Stayed 2 nights in Aug 2017