Ratings based on 71 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024 on Hotels
Website unhelpful in relating spa services. Reception even worse. There was no doctor because we arrived on a Friday, and didn’t book it in advance. We were only staying the weekend. Women at reception all seemed perturbed that we were there. Not sure if they simply don’t like Americans or whether they are just burned out. Spa reception was slightly more friendly but unhelpful in helping us decide which services to get so I opted for the mirror pool and mudbath. There was very little instruction as to what to expect or how to prepare. All women were naked, ushered into first the sulpher pool for fifteen minutes, which was pleasant enough, and then into the mud pool, which was treacherously slippery to descend into on the stairs. We were instructed to put the mud, all over our bodies, face and hair. The only way to do that was to lift it up with my feet, which I tried. I ultimately reached down to get some into my hands but , I had a contact lens on and the sulpheric acid in the mud lodged beneath it. I was given a small glass of water to flush it out with and then told me to put a damp cloth on it and lay down. The pain got worse so I went back to my room and flushed it in the brown water that poured from the plumbing in our bathroom due to recent rains. Emergency room a half hour away, 110 euros for taxi, burnt cornea diagnosis, antibiotic drops and cornea gel for a week, patch on eye yet no one at the hotel seemed to care or offered reimbursement for the mud bath
Comment from Hotel Management
3 Oct 2024 by Thermia Palace Ensana Health Spa Hotel, Hotel Management
Dear Mr. Gary,thank you for your stay at Hotel Thermia Palace ***** and for taking the time to share your experience with us. We sincerely apologize for the difficulties you encountered during your stay. Your feedback is invaluable, and we take your comments seriously as they help us identify areas for improvement.We are very sorry to hear that you left with a less than favourable impression of our reception staff. Our team is committed to providing first-class service and welcoming guests with a smile and readiness to assist. We will discuss this situation in detail with the reception team to ensure we provide the best possible service to our guests in the future.Additionally, we apologize for the inadequate guidance you received while using our spa services. We strive to ensure that all guests are well-informed about what to expect, and your experience does not reflect our standard. We will address this with our spa team to improve the level of information and assistance provided to our guests. This is a serious matter, and we apologize for the discomfort and inconvenience it caused. We will investigate the matter thoroughly and take appropriate steps to prevent similar incidents from happening again.We are particularly concerned about your eye injury and the discomfort you experienced. Your well-being and safety are our top priority, and we are especially saddened by this situation. We will review our procedures to ensure that our staff is better prepared to respond to emergencies and support our guests in such circumstances. If you have any questions or other comments, please feel free to contact us at any time. We are always to your disposal. We believe you will give us the opportunity to show you that we provide only the best services for our guests. We look forward to welcoming you back to our hotel and providing you with a better experience.Best regards, Jana DurcováGuest Relation Manager
by A verified traveler
Posted 17 Sep 2023
Nice quiet property.
Comment from Hotel Management
29 Sep 2023 by Hotel Thermia Palace , Hotel Management
Dear Mr. Alfonso,thank you for your stay in hotel Thermia Palace and taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be nice and quiet during your stay.Creating a peaceful and comfortable environment for our guests is one of our top priorities, and we're pleased to know that you had a tranquil experience while staying with us.The satisfaction and comfort of our guests means a lot to us. We are very happy that the stay met your expectations. Of course, we will do everything in our power to ensure your future stays to your complete satisfaction.We are looking forward to the opportunity to welcome you back in the future in hotel Thermia Palace in Piešťany.With regards,Veronika PalkechováFront office clerk SLOVENSKÉ LIEČEBNÉ KÚPELE PIEŠŤANY, a.s.Winterova 29, 921 29 Piešťany, Slovenská republika
by A verified traveler from Rochester
Posted 7 Sep 2023
I love the Olde World ambiance
Comment from Hotel Management
29 Sep 2023 by Hotel Thermia Palace , Hotel Management
Dear Mrs. Helene,thank you for your visit hotel Thermia Palace and for sharing your feedback with us. We are delighted to hear that you loved the Olde World ambiance of our hotel.Preserving and creating a charming, nostalgic atmosphere is something we take great pride in. It it is wonderful to know that you appreciated the unique and classic ambiance we aim to provide our guests.The satisfaction and comfort of our guests means a lot to us. We are very happy that the stay met your expectations. Of course, we will do everything in our power to ensure your future stays to your complete satisfaction.We are always eager to exceed our guests expectations.We are looking forward to welcoming you back in hotel Thermia Palace in Piešťany.With regards,Veronika Palkechová, Front office clerk
by A verified traveler
Posted 6 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Martina, Hotel Management
Dear Bezalel, Thank you for choosing a Thermia Palace Ensana Health Spa Hotel for your recent stay. We really appreciate you taking the time to rate our services and share this review. We look forward to welcoming you soon back. Sincerely, Martina Urbankova, Quality Manager
by A verified traveler
Posted 18 May 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Martina, Hotel Management
Dear Mary, Thank you for choosing our hotel Thermia Palace Ensana Health Spa for your recent stay. We really appreciate you taking the time to rate our services and share this review. We are very happy that we met your expectations. We look forward to welcoming you soon back in our hotel. Sincerely, Martina Urbankova, Quality Manager
by A verified traveler
Posted 23 Apr 2023 on Hotels
by A verified traveler
Posted 6 Feb 2023 on Hotels
מלון נפלא, אוכל מצויין, צוות אדיב ושירותי
Comment from Hotel Management
4 Apr 2023 by Stanislava, Hotel Management
Dear Mrs. LioraWe thank you for having chosen our Health Spa Resort Thermia Palace for your visit. We appreciate that you took valuable time and effort to review our hotel.We look forward welcoming you and your family for a next stay.Kind regards,Stanislava KlčováGuest Relation Manager
by A verified traveler
Posted 2 Feb 2023 on Hotels
by A verified traveler from Astoria
Posted 15 Aug 2022
by A verified traveler from Moscow
Posted 17 Oct 2021
Great thermal spa with mud pool surrounded by well-maintained park
Comment from Hotel Management
3 Nov 2021 by Henrieta, Hotel Management
Dear Mr. Andrey,
thank you for your possitive feedback and rating our services with the top score.
We were happy to meet your expectations.
Looking forward to hosting you back at our hotel Thermia Palace.
Best regards,
Henrieta Butková
Guest Relation Manager
