Ratings based on 990 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
There was an error and my room wasn't cleaned, but they took care of me very quickly and very apologeticly.
Comment from Hotel Management
25 Nov 2024 by Zinia Salam Tisha, Hotel Management
Dear Dan,Thank you for sharing your experience with us! We’re glad to hear that our team was able to resolve the issue with your room quickly and with care. We sincerely apologize for the oversight and appreciate your understanding in this matter.Your feedback is invaluable as we strive to provide the best service possible. We hope to welcome you back for a flawless stay in the future!Warm regards,
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Zinia Salam Tisha, Hotel Management
Dear Barb,Thank you for the positive feedback! We are thrilled to hear that you had a great experience with us. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future. Have a wonderful day!
by A verified traveler
Posted 25 Oct 2024
The reservation was messed up by Expedia but the staff fixed it so I could stay for the two nights I wanted.
Comment from Hotel Management
25 Oct 2024 by Zinia Salam Tisha, Hotel Management
Dear Tony,Thank you for providing us with the feedback following your recent stay at our hotel. We are glad that our staff could assist in resolving the issue with your reservation after Expedia's mix-up. We are pleased that you were able to stay for the two nights as planned. Thank you for your understanding, and we hope you enjoyed your stay with us despite the initial hiccup.Best regards,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Zinia Salam, Hotel Management
Dear Suzanne,Thank you for awarding us with a perfect 5/5 rating following your recent stay at our hotel. We are delighted that you had such a positive experience with us!It is heartening to hear that you enjoyed our accommodations and that our amenities met your expectations. Our team works tirelessly to ensure every guest has a comfortable and memorable stay, and we are thrilled that we succeeded in providing you with a wonderful experience.We are grateful for your kind words and for taking the time to share your feedback. Your recommendation means the world to us, and we look forward to the opportunity to welcome you back in the future. If there is anything we can do to further enhance your next visit, please feel free to reach out to us.Warm regards,
by A verified traveler
Posted 19 Oct 2024
Street noise was pretty annoying. New windows would help.
Comment from Hotel Management
22 Oct 2024 by Zinia Salam, Hotel Management
Dear Terry,Thank you for providing us with your feedback following your recent stay at our hotel. We truly value your input as it helps us to identify areas where we can improve the guest experience. Regarding your feedback about the street noise, we apologize for the inconvenience and will look into options to reduce it, such as upgrading our windows. Your input is valuable to us, and we hope to provide a better experience for you in the future.Best regards,
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Zinia Salam, Hotel Management
Dear Brad,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input, as it helps us to improve our services and ensure a better experience for all our guests.We are truly sorry to hear that your experience did not meet your expectations. It is disappointing to learn that we fell short in several areas during your visit. We would love the opportunity to discuss this matter further and hopefully regain your trust.Thank you once again for your feedback. We hope to have the chance to welcome you back and provide you with the exceptional experience we strive to deliver.Warm regards,
by A verified traveler
Posted 5 Oct 2024
Highway noise was terrible. Hotel needs to upgrade their towels. They were thin and not soft.
Comment from Hotel Management
7 Oct 2024 by Zinia Salam, Hotel Management
Dear Julie,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to highway noise and the quality of our towels. We strive to provide the highest quality amenities, and we will certainly take your comments into consideration as we review our inventory and make necessary upgrades.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience.Warm regards,
by A verified traveler
Posted 5 Oct 2024
Our room when we got there after having checked in at 630 in the evening had the beds AND bed frames on their side up against the wall. When we went back tk the front desk they said it would be a half hour to assemble the beds and they didnt have any other rooms except a suite. The guy at the front was very nice about it but his superior wouldnt give us the suite unless we paid extra. I wasnt going to leave a review, except once i got home i realized i have several bed bug bites! Im not sure if they were trying to get rid of the bed bugs and thats why the beds were dissambled, but between this and the fact the rooms werent even that clean (though there was a really strong chemical scent in the room), i feel like i should warn people to wash anything you brought in to the rooms before bringing into your house.
Comment from Hotel Management
7 Oct 2024 by Zinia Salam, Hotel Management
Dear Robert,I am deeply sorry to hear that your recent stay with us fell short of your expectations. We take all feedback seriously and are truly concerned about the issues you experienced during your visit.First and foremost, I want to apologize for the unacceptable state of your room upon arrival. It is inexcusable that the beds and bed frames were disassembled, and I understand the frustration this must have caused. I will be addressing this incident with our housekeeping team to ensure that our rooms are thoroughly prepared for our guests.Regarding the bed bug issue, I want to assure you that we take the cleanliness and pest control of our hotel very seriously. We have a rigorous protocol in place to prevent and address any pest issues, and I will be investigating this incident further to determine the cause and prevent it from happening again in the future.I also want to apologize for any inconvenience or distress caused by our front desk team's response to your concerns. We strive to provide excellent customer service, and it's clear that we fell short in this instance. I will be speaking with our staff to ensure that they are empowered to provide better solutions for our guests.Thank you for bringing this to our attention, and I hope that you will give us the opportunity to serve you better in the future.Sincerely,
by A verified traveler
Posted 29 Sep 2024
Very middle of the road.
Comment from Hotel Management
7 Oct 2024 by Zinia Salam, Hotel Management
Dear Odd,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and value your opinion.We appreciate your feedback and hope to have the opportunity to serve you better in the future. If you have any suggestions or comments, please don't hesitate to contact us. Thank you again for your review.Best regards,
by A verified traveler
Posted 22 Sep 2024
Will not be staying here again
Comment from Hotel Management
26 Sep 2024 by Zinia Salam, Hotel Management
Dear Teri,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are sorry that your experience did not meet your expectations at all. We will consider your feedback and look into ways to improve our service. We appreciate your feedback and hope that you will give us the opportunity to serve you better in the future. Please do not hesitate to contact us with any further comments or suggestions. Thank you again for your review.Best regards,
