Ratings based on 25 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
After traveling on a dirt road with rocks, I arrived at the property, expecting it to be a resort and spar. I’m an older gentleman and they showed me my
Accommodations and there was no air conditioning or television, and I walk with the brace and there were a lot of steps to walk up and down. I went to a beverage and salad.
Comment from Hotel Management
1 Jul 2024 by Alejandra, Hotel Management
Dear Steven, our rooms do have air conditioning, we dont have a TV but there is not something that we offer either on the advertisment because exactly that is one the things that make this place different. I try personally offer to you any other room that you choose but you didnt want it, you went to the restaurant to eat but we did not charge for it either, Im sorry that your experience was not what you were expecting but before to make a reservation we need to see exactly what that place is offering to know if is the best choice for us. Again, so sorry that was not what you expected.
by A verified traveler
Posted 22 May 2024 on Orbitz
Definitely coming back to visit !
Comment from Hotel Management
1 Jul 2024 by Alejandra, Hotel Management
Muchas gracias por tu visita, Krystal! Esperamos volver a tenerte por aquí! Fue un gusto atenderte.
by A verified traveler
Posted 14 Apr 2024
Beautiful, well maintained, attentive enjoyable!
Comment from Hotel Management
28 Apr 2024 by Alejandra, Hotel Management
Hola, Jody, Thanks so much for your review! We are so happy that to know tht you enjoy with us your stay!
by A verified traveler
Posted 24 Mar 2024
Absolutely loved this place. If you are looking for a place to relax and disconnect this is your place. The staff was amazing; they were very accommodating and very alert of everyone. Everyone was so sweet and genuine. The food was amazing; never had one bad dish. Honestly this place is hidden gem. 10/10 recommend.
Comment from Hotel Management
28 Apr 2024 by Alejandra, Hotel Management
Thanks so much for your review! We were so honor to have you here with us and know that you enjoy your stay make us feel really happy and that is for we work. We hope to see you back some day!
by A verified traveler
Posted 16 Mar 2024
Staff are amazing and make this a special place. The vibe is so relaxing. Access roads are not really suitable for small cars (4x4 required). Just a great place to unwind for a few days…additional, the restaurant is great and reasonably priced
by A verified traveler
Posted 10 Mar 2024
This property is beautiful, the villa was clean and modern. The staff Alejandra and Byron are super friendly and helpful. The pool area is beautiful and well maintained. The food is good and the service was amazing. If you want a secluded and peaceful getaway this is the place
Comment from Hotel Management
15 Mar 2024 by Alejandra, Hotel Management
Hola, Juan! Te saluda Alejandra! Me alegro demasiado que hayan podido pasar un buen descanso! Esperamos volver a tenerlos por acá cuando quieran! Fue un placer compartir con ustedes!
by A verified traveler
Posted 22 Feb 2024
by A verified traveler
Come and stay!
Posted 13 Feb 2024 on HotelsAbsolutely fabulous… but highly recommend reading directions of how to arrive without a 4x4.
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Posted 12 Jan 2024
I wouldn’t recommend to stay here, most because the management is very unethical and overcharge you on everything, give inaccurate prices starting from their hotel menu to their booking activities, spas or transport. They charge triple the price for what it is, just be caution and double check everything you order from there, and always ask to see prices on the menu, they make stuff up. But really just recommend to avoid this place. The view from the property itself is beautiful and the only thing that made the stay manageable.
Comment from Hotel Management
21 Jan 2024 by Alejandra, Hotel Management
We really are sorry about your experience, but sometimes the client wants prices that are not accesibles and I understand that maybe that was your case, but we are always trying to improve for our customers. Thanks so much for your feedback.
