Ratings based on 192 Verified Reviews
4.4 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los angelas
Posted 4 Jan 2024
Worst room I have stayed at in all of Thailand it had micro mini bugs all over the room was gross I didn’t want to stay inside the bugs where too much . Other than that it would been nice but very far from all no 711 in sight .
by A verified traveler
Posted 3 Apr 2023 on Hotels
by A verified traveler
Posted 24 Aug 2022 on Hotels
by A verified traveler
Excellent
Posted 9 Jan 2022 on HotelsVery good place to stay. Not in the twin centre but very nice place
by A verified traveler
Loved it
Posted 13 Dec 2021 on HotelsI loved it, good location, few minutes drive from most of the night markets, the staff are helpful and kind. Very comfortable.
Pro-tip download the Grab app, it is their version of Uber, super cheap, and makes getting around effortless.
by A verified traveler
Posted 11 Oct 2021 on Hotels
Nice pool .
by A verified traveler
Large, spacious, great facilities.
Posted 13 Jan 2020 on HotelsSugar Palm Residence is an apartment block with a reception office, shop and laundry area. There was a problem with wifi in the first suite / apartment I was alocated so they moved me without fuss. It seems the wifi works well o lower floors only. SPR is set in its own grounds back from the road so there is no traffic noise. It is a short walk from the centre of Phuket Old Town. The staff were all friendly and helpful.
I would definitively consider staying here again.
by A verified traveler from Sugar Palms residence old Phuket town.
Posted 17 Dec 2019 on Wotif
The apartment we booked was to have self contained features. On arrival we found the cook top removed from the bench top and covered with glass along with the missing range hood, not one piece of cutlery in the drawers, nothing to cook with what so ever. Not even a microwave. The only meal we could make was noodles. A jug 2cups for coffee and 2 glasses was all that existed . The result was eating out every meal. Other couples stayed in another complex with the works. No compromise when we spoke with front desk so we Just put up with it for 12 days as we were out each day. Nice pool and house staff were friendly. And the hot water was not turned on until the 3rd day. The grease trap under the sink was a bit off at times but that is common it seems here.
by A verified traveler
Nice and quiet
Posted 22 Nov 2019 on HotelsEnjoyable stay. Clean and quiet.
by A verified traveler
No WiFi a poor service.
Posted 24 Jan 2019 on HotelsHotel rooms are spacious but basic. WiFi in rooms didn't work at all must of the stay and occasionally when they got it working it was very weak.
Biggest gripe was that they wouldn't allow us to use a shower before before flying home. It was 34 degrees outside and we'd given the room back at 12, but we're leaving at 4 for a 16 hour flight home. The hotel seemed half empty and will under capacity but we couldn't under any circumstance use a private shower. We could use the pool shower which was completely open and right in front of other guests balconies, with no changing facilities.
Poor service and unnecessarily mean in my opinion.
