Ratings based on 253 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The hotel is great and the town nearby is great. The door man salutes you I think this says it all.
by A verified traveler
Posted 14 Nov 2024
Excellent
Comment from Hotel Management
18 Nov 2024 by juliet, Hotel Management
Dear Edmund,Thank you for taking the time to leave us a review. We are thrilled to know that we could provide you with an excellent stay, as it is always reassuring to hear positive feedback from our dear guests. We hope to have the pleasure of welcoming you back for another exceptional experience in the future!Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 1 Nov 2024
Had a old semi run down feeling
Okay
I wouldn’t stay there again
Comment from Hotel Management
3 Nov 2024 by juliet, Hotel Management
Dear Richard,Thank you for sharing your experience and we're sorry the hotel did not fully meet your expectations. Our goal is to provide a comfortable and enjoyable stay, and we regret that we fell short in this instance. We appreciate your feedback and hope that you will consider giving us another opportunity to serve you better in the future.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler from Discovery Bay
Posted 1 Nov 2024
The spa was wonderful. The hotel was clean, great local to the Sunday night market, but without the crazy noisy traffic. The pool was very enjoyable during the heat of the day. The gym was WOW!!
I would stay here again! Old town Phuket is a must see for a few days.
Comment from Hotel Management
2 Nov 2024 by juliet, Hotel Management
Dear Karrie,Thank you for sharing your experience at our hotel. We're thrilled to hear that you enjoyed our spa, clean facilities, and convenient location. It's wonderful to know that our pool and gym met your expectations, and your kind feedback motivates our team to continue delivering high-quality service. We agree that Old Town Phuket is a must-see, and we hope to welcome you back soon for another memorable stay.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 23 Aug 2024
Nice hotel with very friendly and helpful staff.
Comment from Hotel Management
25 Aug 2024 by juliet, Hotel Management
Dear Thomas,Your kind words about our hotel and staff are highly appreciated. We are thrilled to hear that you found our staff friendly and helpful, as our priority lies in ensuring the satisfaction of our guests. In the future, should you feel anything less than satisfied, we encourage you to let us know so that we can address your concerns immediately. We hope to have the opportunity to welcome you back for an even better experience.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by juliet, Hotel Management
Dear Michael,Thank you for the rating! We understand that there's always room for improvement and we appreciate your feedback to help us make those enhancements. We're glad you had a positive experience overall, and we look forward to the opportunity to serve you again. We're committed to offering an even more enjoyable stay next time you're with us.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by juliet, Hotel Management
Dear Ruth,Thank you for taking the time to leave a rating. We're delighted to see that you had an excellent experience at our hotel. As we're always seeking ways to improve, we'd love to hear if you have any specific suggestions for us. We look forward to the pleasure of welcoming you back in the future.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 29 Jun 2024
Dated
Comment from Hotel Management
30 Jun 2024 by juliet, Hotel Management
Dear Chorthip,We appreciate your feedback. It seems your stay did not meet all of your expectations. We continuously work hard to provide our guests with an exceptional experience and it is clear we missed the mark. Your review gives us a chance to learn and improve. We'd love to regain your trust and welcome you back for an improved experience. Rest assured, we are committed to making things right.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
Posted 25 Jun 2024 on Wotif
Comment from Hotel Management
27 Jun 2024 by juliet, Hotel Management
Dear Peter,Thank you for your rating. We appreciate it, though we wish we knew more about your experience to serve you better in the future. Your feedback is crucial in helping us to improve. We're committed to our guests' satisfaction and hope that we'll have the opportunity to exceed your expectations during your next visit.Best Regards,Royal Phuket City Hotel Management Team
by A verified traveler
The hotel is amazing and They help us,a lot.
Posted 16 Jun 2024 on HotelsComment from Hotel Management
17 Jun 2024 by juliet, Hotel Management
Dear Iris,Thank you for sharing your positive experience at our hotel. Your kind words about our helpful staff are much appreciated. We are sorry that we couldn't provide an opportunity for you to share more about your stay. Your high rating motivates us to continue providing exceptional service. We look forward to welcoming you back and earning that fifth star.Best Regards,Royal Phuket City Hotel Management Team