Ratings based on 37 Verified Reviews

4.6 out of 5
4.6 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 17 Nov 2024
Beautifully designed hotel
Comment from Hotel Management
17 Nov 2024 by Sarawut Noojeed (Bella), Hotel Management
Dear Kenneth,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town and all the 10* ratings. We are delighted to know that you had a great short stay and enjoyed everything here. This excellent review will make all of us happy and proud. Thank you again and we look forward to welcoming you back soon.Best Regards, Sarawut Noojeed (Bella)Junior Assistant Resident Manager
4 out of 5
by A verified traveler from TORONTO

Posted 11 Nov 2024
Convenient location in Old town Phuket. Impeccably clean property. Superb pool and adjacent restaurant. We encountered some a/c & shower issues but the staff quickly rectified it.
Comment from Hotel Management
12 Nov 2024 by Author, Hotel Management
Dear Shane, Thank you very much for your review of your recent stay at Ratri Hotel Phuket Old Town. Your feedback is extremely valuable to us as we strive to improve with every stay. We appreciate your excellent feedback, especially for our facilities, location, and cleanliness. However, please accept our sincere apologies for any inconvenience you faced during your stay. Warm Regards, Sarawut Noojeed (Bella) Junior Assistant Resident Manager
4 out of 5
by A verified traveler

Posted 19 Oct 2024
The property is located about 10-15 minutes walk from old town Phuket! It was a very short stay for my husband and I but we enjoyed the stay! The food that is provided on the first floor was amazing!
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Joo Li Lee, Thank you very much for your recent stay at Ratri Hotel Phuket Old Town. Glad to know you had a great time! Appreciate your excellent feedback, particularly our location, and restaurant. Will share your great thoughts with the team. We look forward to welcoming you back again soon. Warm Regards, Sarawut Noojeed (Bella) Junior Assistant Resident Manager
5 out of 5
by A verified traveler

Posted 2 Oct 2024
Very smart hotel. Excellent facilities, nice bar and good breakfast selection. Staff are very friendly and helpful. Beds are excellent and rooms exceptionally well kept. Air conditioning actually works. Great location, walkable to the Old Town and very close to many excellent restaurants.
Comment from Hotel Management
3 Oct 2024 by Author, Hotel Management
Dear Anthony Michael Privitera, We wish to express that we have thoroughly enjoyed looking after you, and that you are greatly missed by the Ratri team! We are delighted to hear from you that we have successfully provided you with a memorable stay. Your compliments are surely a great motivation to us all. We promise to do our best to provide you with the best service and facilities all the time. Thank you very much once again for choosing to stay with us at Ratri Hotel Phuket Old Town and we look forward to welcoming you back in the near future. Warm Regards, Sarawut Noojeed (Bella) Junior Assistant Resident Manager
5 out of 5
by A verified traveler from Upper Chichester

Posted 23 Sep 2024
My room was very clean and comfortable. All the staff are welcoming and friendly.
Comment from Hotel Management
25 Sep 2024 by Author, Hotel Management
Dear Derek, Thank you very much for this great review and your recent stay at Ratri Hotel Phuket Old Town. We are very happy that you took away great memories of our cleanliness, comfort and great staff. Our colleagues will also be happy to see this review. On behalf of our team members, I would like to say thank you once again for all of your compliments. We look forward to welcoming you back with your friends and family. Best Regards, Mr. Toby Wuthisakul Assistant Resident Manager
4 out of 5
by A verified traveler

Posted 21 Aug 2024
This hotel was clean but my room didn’t have warm water in bathroom. Meanwhile, breakfast was limited.
Comment from Hotel Management
24 Aug 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Majid,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town. Glad to know you had a great time! Appreciate your excellent feedback in particularly our cleanliness. Will share your great thoughts with the team.However, regarding hot water in the bathroom, please do not hesitate to contact staff for assistance. Actually, we never have the problem for not having hot water in the bathroom. It's just about not knowing how to turn on the hot water. So, you can simply contact staff for help.We look forward to welcoming you back again soon. Yours Sincerely,Mr. Toby WuthisakulAssistant Resident Manager
4 out of 5
by A verified traveler

Posted 2 Aug 2024
All generally good. Staff friendly and helpful. In shops people don’t speak much English to explain and ask what u need.
Comment from Hotel Management
3 Aug 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Beatrice,First of all, thank you very much for your recent stay at Ratri Hotel Phuket Old Town. Glad to know that we met your satisfaction during your stay. Again, thank you for giving us ratings and feedback. They are our top priorities to satisfy guests.Hope you enjoyed it and we look forward to welcoming you back very soon. Yours Sincerely,Mr. Toby WuthisakulAssistant Resident Manager
5 out of 5
by A verified traveler

Posted 29 Apr 2024
The property is beautiful and clean. The staff are pleasant
Comment from Hotel Management
29 Apr 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Sheya,Thank you for staying with us and I am glad to know you had a great time and my team looked after you very well. Appreciate your great comment to them too. Hope to welcome you back again on your next holiday.Yours Sincerely,Mr. Toby WuthisakulAssistant Resident Manager
5 out of 5
by A verified traveler

Posted 23 Mar 2024 on Hotels
Nice hotel to stay in old town, away from the crowd and only 10-15mins walking to all the places
Comment from Hotel Management
23 Mar 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Xiaolei,Thank you very much for your recent stay at Ratri Hotel Phuket Old Town and for all the 10* ratings. We are delighted to know that you had a great short stay and enjoyed everything here. This excellent review will make all of us happy and proud.Thank you again and we look forward to welcoming you back in the near future.Warm Regards,Mr. Toby WuthisakulAssistant Resident Manager
5 out of 5
by A verified traveler

Posted 4 Mar 2024
Beautiful hotel, very modern and clean. Walking distance to old town shops and markets. Very friendly staff and free ice cream, how good.
Comment from Hotel Management
6 Mar 2024 by Mr. Toby Wuthisakul, Assistant Resident Manager, Hotel Management
Dear Andrew, Thank you very much for this great review and your recent stay with us. We are very happy that you took away great memories of our design, cleanliness and great staff. Our colleagues will also be happy to see this review. On behalf of our team members, I would like to say thank you once again for all of your compliments.We look forward to welcoming you back with your friends and family.Best Regards,Mr. Toby WuthisakulAssistant Resident Manager
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