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"We had a nice stay at the Four Points by Sheraton in Phuket. The hotel is modern, clean, and well-maintained, and the staff is exceptionally kind and service-oriented. From the moment we arrived, we felt welcomed—though the experience was a bit overwhelming at first. The lobby was extremely crowded, which surprised us, especially considering it was supposed to be the low season. It turns out the hotel—and Phuket in general—was packed during our stay. While this isn’t the hotel’s fault, it did impact the overall atmosphere. The breakfast was truly outstanding. The variety of food offered was impressive, and there was even a juice station where you could make your own juice using fresh fruits and vegetables—something I’ve never seen in a hotel before. A definite highlight! Due to the unexpected crowds and some unfavorable weather, we decided to cut our vacation short. To our pleasant surprise, the hotel agreed to refund us for the two nights we wouldn’t be staying. This gesture was not only unexpected but deeply appreciated and showed their commitment to guest satisfaction. We also used the gym, which was well-equipped and more than sufficient for a good workout. I want to give a special mention to Anna, whom we met during breakfast. Despite the high volume of guests, she listened to our concerns with genuine attention and ensured we received a prompt and considerate response. Her professionalism and warmth stood out and made a big difference in our experience. "

"Great hotel "

"Very friendly staff and very prompt. "

"Relaxing & clean place to stay. Very good spa lady Milky. Very kind & polite resort workers. Great food in the Thai restaurant & buffet!"

"Great location! Excellent service!"

"Historic hotel in the heart of Phuket Old Town"

"Gorgeous hotel, friendly staff, stunning pool and bar/restaurant "

"Excellent hotel , nearby everything that a guest would enjoy, good amenities and friendly staff "

"Lovely hotel, great breakfast. Recommended."