Ratings based on 21 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2020 on Hotels
by A verified traveler
Posted 9 Dec 2019
If you want a quiet stay not far from everything, Tom Hill is a good choice. It is a few km from the busy night market and up on a hill which overseeing the sea. Hotel provides free buggy to the main street (600m walk away) but the service is until 6pm only. So you have walk back after dinner. We rented a motorbike the second day so transport is not a problem anymore.
Breakfast buffet was good, plenty of choices. Awesome infinity pool in the hotel. Staffs are helpful and friendly. Room is okay but the bathroom is a bit outdated. Overall it is a good stay.
by A verified traveler
Posted 21 Nov 2019
Great view and convenient
by A verified traveler from KL
Posted 14 Oct 2019
Hotel staffs are helpful and friendly. The food are excellent, much better than outside restaurants. Hotel are accessible via taxi or Grab, no problem in getting around.
Comment from Hotel Management
14 Oct 2019 by Trang Nguyen, Hotel Management
Dear Fennyl,
Xin Chao from Tom Hill resort & spa Phu quoc,
Thank you for your stay with us and posting your review.
We are delighted that you are satisfied with our services we also hope you had some memorable moments throughout your stay.
Looking forward to welcoming you back soon
Many Thanks,
On behalf of Tom Hill resort team,
Trang Nguyen
by A verified traveler
Posted 5 Jun 2019
Comment from Hotel Management
5 Jun 2019 by Reservation Department, Hotel Management
Thank you for staying with us. It's our pleasure to have you here and served you on your vacation.
by A verified traveler
A really lovely new hotel in serene surroundings
Posted 13 Nov 2018 on HotelsA really lovely new hotel in serene surroundings. Staff genuinely couldn't do more to help and always greeted with a warm smile. Only 2 minor gripes. As it is a new hotel there is still some building work going on and the surrounding grounds could do with a clear up and try location is at the top of a very steep hill which could cause problems for people who find walking distances a problem and it is a little too far away from then main high street with everything going on, but this can easily be rectified by taking one of the many cheap cans that are available on the island.
Comment from Hotel Management
28 Dec 2018 by Roy , Hotel Management
Dear Mr/ Ms Lee,
We very much appreciate your time spent to share your amazing experience while staying with us.
Thank you for your compliments on our property services, our staff service. It is always a pleasure to know guests are happy with what we offer and that is also our daily goal, to do our utmost to ensure a most comfortable stay for each and every guest.
We hope you had a great time and surely look forward to your next stay with us.
Sincerely,
Roy
Director
by A verified traveler
Posted 27 Jul 2024 on Hotels
by A verified traveler
Posted 17 Jul 2024
Jättefint hotel med härliga utrymme
Trevlig personal
by A verified traveler
Posted 19 Jan 2024 on Hotels
If you are not afraid of insects and animals, it is an okay hotel.
We experienced that the air was very bad and we found a gray silverfish. We did get another upgraded room where the air was much better, but we immidiately found another disgusting insect in the shower. When we caught the insect in a cup and went down to the reception with it, the person who was there was so frightened that he almost jumped, so it was not only us who thought it was disgusting!
There are also a LOT of ants everywhere, in the room, the bathroom, the carpet in the hallway, on the food at breakfast, and on the breakfast tables.
We travel on a budget, so we didn't have the opportunity to change hotels. We stayed there for a week. It was okay to stay there when we regularly removed ants from the room, didn't eat cakes from the breakfast buffet, made sure there were no ants on the dishes, removed ants from the fruit, and avoided the bread slices with ants.
The hotel is up a hill from the beach and main street. We thought it didn't matter, as we don't mind walking up and down hills. But the downside was that there were often dogs in the street in the evening that bark aggresively when you walk by.
Although we reported the insect findings, we didn't hear anything more from the staff, and don't know if they did take any actions. Towels, toilet paper and water were also missing several times, so we had to ask for it.
by A verified traveler
Prisvärt hotell
Posted 22 Feb 2020 on HotelsHotellet var rent och fint, frukosten var dock ofta väldigt utplockad. Hotellet låg på ett berg så blev en ordentlig promenad varje gång man skulle ut från hotellet. Vi kom förtidigt och satte oss och väntade på att få checka in, men fick inte checka in föränn 14.40. Men personalen var väldigt trevliga.
