Ratings based on 11 Verified Reviews
4.2 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Vancouver
Standard rooms with pool access within a few steps
Posted 2 May 2016First of all, this hotel is far from the night market (4km)and long beach(about 7km). I will attach the screenshot that shows where exactly it is.
I read reviews and most of the complaints were about its location or map showing not correctly. So true. It is really far from things and thought most of the parts were google map's fault and rest is that hotel didn't really try to fix it by adding a map or so.
Anyway, free pickup at the airport by a nice pickup truck with a well uniformed driver was impressive. People at hotel, Ron, Hang, Luk(sorry if this is wrong), Ngi, Hao, and But, were very friendly. A good size of nice and clean pool seemed well cared even though I was the only customer for 3 nights.
The room was quite spacious and unique setup with a shower and 2basins at the backyard. It was really clean so i didnt mind but i wished they had included a basin in the room so i didn't have to go out everytime i washed my hands or brushed teeth.
Hotel provides a free bicycle so I pedaling around and found a motorbike rental shop with new bikes only 140,000 dong/day. After a 10 long minute of communication trial, they agreed to bring the bike to my hotel. Since I got my bike the location didn't matter anymore and the traffic wasn't as crazy as other big cities in vietnam so just keep your speed under 40km/h with a helmet.
they prepared an evening bbq with so much food which puzzled me then locals filled up tables later evening. I tried some and they were good.
Comment from Hotel Management
24 May 2016 by Tuan Anh, Hotel Management
Thank you for great comment ! We will continuing improve our service to become better
by A verified traveler
Nice new facility just off the highway, very noisy
Posted 30 Apr 2016Facility looks great, everything is new. Walls are so thin you can hear everything in the adjacent rooms. When a phone rings you have to check if it's yours or next door, you can hear TV and conversations as if you were in the room with them. Beds are brand new but rock hard... though this has been pretty consistent in Vietnam. Staff was as helpful as they could be, very little English spoken by anyone which made things difficult... Such as ordering a coffee. There is a lighted football field directly beside the property and the front lobby turns in to a BBQ restaurant every night, which both draw a lot of locals and noise. Showed up and wanted to see the beach, 3KM away and they have bikes you can use... But only 1 was available when we checked in and there was only 1 other guest at the time. The closet beach is Ong Lang which is so covered in garbage we walked right back out to the hotel to go somewhere else. It really is pretty isolated, right on the main highway on the north west coast. Moving to another resort today, a lot of better options in Phu Quoc.
Expedia website says free one-way airport transfer included but that was lost in translation with the staff and we were never picked up and ended up in a cab. Address provided on Expedia is incorrect so it ended up to be a pricey cab ride on an island where everything is already significantly inflated compared to everywhere else we've been in Vietnam.
Comment from Hotel Management
9 Aug 2016 by Hosen, Hotel Management
Dear Our valued guest
Thank you very much for your kind review. Our management apology for the inconvenience , we had seriously action with our related team. For any booking 2 nights stay and above we will provide free airport pick up.
We wish to welcome you again soon
by Max
Posted 14 Mar 2016 on Hotels
Sent a complaint email about the location and Hotels.com didn't bother replying. The location is not even close to where it says - very remote
by A verified traveler from England
Nice place to stay, but not close to beach/ market
Posted 12 Jan 2016
Pros: friendly staffs, free airport transfer, comfortable bed( not soft type), great vietnamnese dishes
Cons: The open dining place is great but it would be great to keep flies away from food.
Location: In the middle of the down town and Ong Lang beach that requires transportation to travel to places.
I raised the issue to Expedia before staying that the location isn't matched to where it is in reality, but never had any solution on the misleading information that we had to stay here in the end. The address has been corrected but the map is still misleading. It was unpleasing on Expedia customer service that no response has been given that we had no choice to change hotel.
I stayed here for few nights that the place is not bad, but we had to rely on taxi to get anywhere. The overall experience on the staying is positive except unfortunate customer service from Expedia. The staffs are very friendly and helpful, plus the food are good if you like local dishes.
by A verified traveler from Japan
Poor management
Posted 4 Jan 2016
Pros: New and clean facilities
Cons: consciousness of duty, security standard
Location: far from beach, 5km for town center, 8km for pepper farm
Every staffs were friendly and very new clean villa but never come back. We asked about Free Airport Transfer & Motorcycle Rental in top season 2 times by e-mail in advance, but couldn't get replied. Finally we telephoned and got reservation for transfer, and got confirmation that we don't need to book bike in advance even if it was during new year holiday. But actually we couldn't rent it because of fully booked. Furthermore, when we parked rented bike (we get it at the middle of town, by ourselves) and hung helmets at night, they were gone at the morning. We asked about that to reception and he answered that they will come back in 5 minutes. We asked him why and who, and he just explained "a security did". In fact, a staff borrowed our helmets under the permission of a security guard. We could understand partly if they were stolen by someone who came from other site, but totally couldn't understand why he, the security guard, thought that it is acceptable to give customer's belongings to a staff. Moreover, the receptionist suddenly went off while talking about this matter, and a security personnel who couldn't speak English came to apologize instead. What's more, he tried to give someone's helmets to us while waiting for ours. No one had a sense of responsibility. We were really disappointed.
Comment from Hotel Management
24 May 2016 by Tuan Anh, Hotel Management
Thank you for your comment . We take it seriously as the key to improve and enhance our service. We hope can welcome you again soon
by A verified traveler from Vietnam
Not close to the beach
Posted 3 Jan 2016 on Wotif
Pros: They did have a pickup from Phu Quoc Airport because I had booked 2 nights accommodation
Cons: A correct location on Wotif for a start.
Location: In the middle of nowhere. Nothing to do.
I booked this hotel because the Wotif map showed the location to be about 300 meters from the beach. When I get there, it was no where near the beach. It was kilometers from the beach, to get to the beach it cost 70000 vnd by taxi (which are hard to get in that area). When I asked the hotel staff about the fact that on the map it showed the hotel close to the beach they responded with "that hotel was full so we moved you here". I later found out that the location shown on the map was for the sister resort, Sen Viet Resort. I would not have booked this place if I had known where it was.
I also tried to contact Wotif about this but no response. No response to emails, I could not get through using the website and the email contact I used last year when there was a problem with my booking did not work. Last year, when I had a problem with my booking, I received an email response within hours on the busy weekend before Xmas. Wotif, what has changed? Very disappointing!!!! Wotif contact me!
by A verified traveler
금액대비 상당히 훌륭한 곳입니다.
Posted 21 Aug 2019 on Hotels금액대비 상당히 훌륭한 곳입니다. 잠만자고 밖에서 놀 생각으로 비싼숙소 안가고 이 숙소를 선택했는데요, 마치 숲속에 있는듯한 뷰와 그 오두막에서 자는듯한 나무로 만들어진 숙소였습니다. 수영장도 전혀 작지 않았고 사람이 많지 않아서 둘이서 놀기 충분했습니다. 조식도 바라지 않았는데 너무 맛있었구요! 여기서 제일 좋았던건 지배인?으로 보이는 남자 직원분이셨습니다. 서비스가 정말 최고였고 너무 친절하셨습니다. 비행기가 지연되어 2일 늦게 가는바람에, 혼똔섬과 사파리를 하루만에 다 봤어야했는데 그때 표도 직접 미리 구해주시고, 시간체크도 해주시고, 택시타고 가긴 시간이 늦었다며 친구분 차도 대신 픽업해주셨습니다. 세상에 이렇게 친절하실수가 있나요..ㅜㅜ 너무 적은팁을 드린것 같아 아직도 마음에 걸립니다. 다시 푸꾸옥을 가면 찾고싶을정도로 너무 친절한 서비스였고, 조식도 맛있었고 저녁에 바도 좋았습니다. 아! 화장실이 밖에 있어서 조금 덥다는 점? 그 외에 단점은 잘 생각이 안나네요 ㅎㅎ
by A verified traveler
Très belle expérience !
Posted 20 Jan 2018 on HotelsCet hôtel est très chaleureuse les gens très gentil les chambre sont sympa avec les toilettes extérieur très cool , tennis parfait , hôtel un peu retiré mais relax le manager Luc est très très serviable il s'occupe de tout
by SEAUNG JIN from 춘천
가격대비 만족도가 높은 리조트
Posted 31 Mar 2016 on Hotels아직까지 공사중이었으나 이용에는 불편이 없었습니다. 시내와의 거리도 그리 멀지 않았습니다. 리조트내에서의 식사도 만족스러웠습니다. 스텝들도 친절하고 문의에 성심성의껏 대응하였습니다. 전반적으로 만족스럽습니다.
by Lisa from Göteborg
Posted 14 Jan 2016 on Hotels
There was no spa and no gym which it said when we paid for the room. It was on a big road in the middle of nowhere, so I wouldn't recommend anyone to stay there without a moped. Taxi to the beach around 10-15 min, taxi to city around 20 min. Bathroom and shower was outside in a tiny "backyard garden".
