Ratings based on 701 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Beautiful hotel with fantastic pool & great selection at breakfast
Comment from Hotel Management
15 Dec 2024 by SOL BY MELIA PHU QUOC, Hotel Management
Dear Susan,Thank you for choosing SOL by Melia Phu Quoc for your recent stay and for sharing your wonderful experience with us. We will be sure to pass along your kind words to our team members. We look forward to welcoming you back to SOL by Melia Phu Quoc in the future for another enjoyable stay.Warm regards,An Lai (Ms.)Assistant Guest Experience Manager
by A verified traveler
Posted 6 Dec 2024
A perfect place to relax
Very nice staff and good food😊
Comment from Hotel Management
6 Dec 2024 by SOL BY MELIA PHU QUOC, Hotel Management
Dear Alma,Thank you for staying with us. We are happy to know that you enjoyed the time with the delicious food and friendly team members. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
by A verified traveler
Posted 20 Nov 2024
Staff are very polite and helpful. Good location and facilities. Just the bathroom has no door which is not convenient
Comment from Hotel Management
21 Nov 2024 by SOL BY MELIA PHU QUOC, Hotel Management
Dear Ms. Chung Man, Thank you for sharing your fantastic experience at SOL by Meliá Phu Quoc. We would also like to thank you for your insights related to the room experience. We value your input, and it's our commitment to address any areas that may not have met your expectations.We look forward to welcoming you back on your next trip to Vietnam and providing you with another exceptional stay.Best regards,An Lai (Ms.)Assistant Guest Experience Manager
by A verified traveler
Posted 14 Nov 2024
We were looking for a relaxing break on a paradise beach and that's what we got! The Sol is a few minutes from the airport (but noise from the infrequent planes never intruded), has its own private beach and nothing on the plots on either side so it's pretty quiet. The gardens and main pool are gorgeous and there are plenty of cabanas and shade around the pool and the lovely sandy beach. Over the course of a week We never had a problem finding loungers in shade and feel this was a huge plus. We had a pool access room and liked the private patio area and little wading pool there but didtuse it much as there was such easy access and space around the pool. Half board was great value with a good selection of foods at the breakfast buffet and for lunch/dinner there are 3 restaurants to choose from - also a complimentary afternoon cake and cup of tea - the paellas at the Sol restaurant were a welcome change from Vietnamese cuisine in the local town. A special mention to Mr Trong Anh from Customer Experience who solved some internet and toiletries issues on our first day then went out of his way to greet us personally and help out thereafter. We always think that staff make a hotel and he and the restaurant and bar staff were truly welcoming and friendly, we have no hesitation in recommending Sol by Meliá.
Comment from Hotel Management
19 Nov 2024 by SOL by Melia Phu Quoc, Hotel Management
Dear Eliot,Thank you for staying with us.It is wonderful to know that you enjoyed our accommodation, especially the pool, the room and that you found the dining experience to be delightful. We are thrilled that Trong Anh, our dedicated team member, provided exceptional service, ensuring your stay was seamless and enjoyable. Your feedback motivates us to continue delivering outstanding service and experiences to our guests.We look forward to welcoming you back to SOL by Melia Phu Quoc in the future for another enjoyable stay.Warm regards,An Lai (Ms.)Assistant Guest Experience Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by SOL by Melia Phu Quoc, Hotel Management
Dear Li Ping,It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when received such perfect rating.We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at Sol by Melia Phu Quoc.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
by A verified traveler from Huntington Beach
Posted 21 Oct 2024
Beautiful resort.
Comment from Hotel Management
30 Oct 2024 by SOL BY MELIA PHU QUOC, Hotel Management
Dear Mr. Donald, Thank you for choosing to stay at our resort and for taking the time to share your feedback. We are thrilled to hear that you had an excellent experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. Warm regards, An Lai (Ms.) Assistant Guest Experience Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
30 Oct 2024 by SOL BY MELIA PHU QUOC, Hotel Management
Dear Ms. Ruth Tatiana,Thank you for staying with us. We are delighted that your stay with us was an enjoyable one. We look forward to welcoming you back very soon with us.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
by A verified traveler
Posted 13 Oct 2024
The manager at check was rude, unfriendly and unprofessional. Try to overcharge me for early check in when I was on time for check in.
Comment from Hotel Management
15 Oct 2024 by SOL BY MELIA PHU QUOC, Hotel Management
Dear Amer,Thank you for sharing your feedback. Please allow us to elaborate further on your constructive insights after your last stay in our hotel. Firstly, thank you for the feedback regarding the early check-in policy. Our standard check-in time is at 14:00 and any guaranteed early check-in will be applied a surcharge, however, on your arrival day, we supported you to settle in the room at 10:09 AM as a valuable VIP from Expedia. If ever there was any miscommunication, we apologize and further training will be to our great attention. We hope and trust that we can welcome you to this or any other Melia Hotels International property in the future and we will have a second chance to serve you better.Best regards, An Lai (Ms.) Assistant Guest Experience Manager
by A verified traveler from Coquitlam
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by SOL BY MELIA PHU QUOC, Hotel Management
Dear Michael, Thank you for your perfect rating! We are absolutely happy to know that you enjoyed your stay with us. We look forward to welcoming you back to SOL by Melia Phu Quoc very soon!Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
by A verified traveler from Tacoma
Posted 26 Aug 2024
This hotel should be a 3 stars hotel not 4 stars.
Comment from Hotel Management
29 Aug 2024 by SOL by Melia Phu Quoc, Hotel Management
Dear Mr. Van Dom,We are very much regret that we could not meet your expectations and satisfaction. The hotel and our team would like to extend our sympathy to all the areas that we had shortcomings which you had shared during your stay. At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. We appreciate that you shared your concern with us, and we hope that you will allow us to serve you better in the near future.Warmest regards,An Lai (Ms.)Assistant Guest Experience Manager
