Ratings based on 128 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Our Valued Guest,We are delighted to hear that you had a wonderful stay at Pullman Phu Quoc Beach Resort. Thank you for taking the time to share your feedback with us. Your kind words and positive ratings are greatly appreciated.It was a pleasure to have you as our guest and we hope to see you again soon. We are always striving to provide the best service and hospitality to our valued guests like you.Thank you again for choosing Pullman Phu Quoc Beach Resort. We look forward to welcoming you back in the near future.Sincerely,Xuan Nguyen Guest Experience Manager.
by A verified traveler from Yonkers
Posted 14 Nov 2024
Pullman Phu Quoc is an immaculate luxury resort in the south of Phu island. I stayed in one of their ocean facing premium rooms on the 8th floor where I enjoyed beautiful sunsets from near the top floor. The room itself had modern amenities and the staff and room service were impeccable. The hotel itself was the same: Beautiful grounds with plenty of pools and a private beach area. There are two restaurants: salt & pepper, which was great, and mad cow, which had excellent staff and views but rather mediocre food, especially for the price. I highly recommend this resort but consider that it is pretty remote, as much of the shopping and entertainment are in Phu city and the north of the island. But there is a free shuttle around the island that stops at the resort and the resort’s shuttle is very accommodating.
Comment from Hotel Management
21 Nov 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Our Valued Guest,Thank you so much for sharing your experience with us! We’re delighted to hear that you enjoyed your stay in our ocean-facing premium room and that you had the chance to witness the beautiful sunsets from the 8th floor. It’s fantastic to know that our modern amenities, impeccable service, and beautiful grounds met your expectations.We truly appreciate your kind words about our staff and room service, as we always strive to provide the best experience for our guests. We’re also glad to hear that you had a great time at Salt & Pepper, though we apologize that your experience at Mad Cow didn’t meet your expectations. We’ll take your feedback into account as we continue to improve our offerings.As you mentioned, while Pullman Phu Quoc is a bit more remote, we’re pleased that our free shuttle service made it easy for you to explore the island and get around.Thank you again for your kind recommendation! We look forward to welcoming you back to Pullman Phu Quoc Beach Resort for another memorable stay.Warm regards,Xuan NguyenGuest Experience Manager
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Our Valued Guest,We are delighted to hear that you had a wonderful stay at Pullman Phu Quoc Beach Resort. Thank you for taking the time to share your feedback with us. Your kind words and positive ratings are greatly appreciated.It was a pleasure to have you as our guest and we hope to see you again soon. We are always striving to provide the best service and hospitality to our valued guests like you.Thank you again for choosing Pullman Phu Quoc Beach Resort. We look forward to welcoming you back in the near future.Sincerely,Xuan Nguyen Guest Experience Manager.
by A verified traveler
Posted 1 Oct 2024
Great hospitality !!
Highly Recommended
Comment from Hotel Management
3 Oct 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Mr. Dheeraj,Thank you so much for your enthusiastic review! We’re thrilled to hear that you experienced great hospitality during your stay at Pullman Phu Quoc. Your recommendation means the world to us!We strive to provide exceptional service and create memorable experiences for all our guests. We truly appreciate your kind words and support.We look forward to welcoming you back for another wonderful stay. If there’s anything specific you’d like during your next visit, please let us know!Warm regards,Xuan NguyenGuest Experience Manager
by A verified traveler
Posted 26 Sep 2024 on Hotels
Overall quality was not bad.
But bathtub was terrible.
There was someone's body hair on tub and shower head was leak...
Comment from Hotel Management
29 Sep 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Mr. Jeon and Mrs. Park, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Phu Quoc Beach Resort. I’m glad to hear that you found the overall quality to be satisfactory; however, I sincerely apologize for the cleanliness issues you encountered with the bathtub and the leaking shower head.Your experience does not reflect our standards, and I appreciate you bringing this to our attention. Please be assured that I will discuss your comments with our housekeeping and maintenance teams to ensure these issues are addressed promptly.We value your feedback as it helps us improve our services. I hope you will consider giving us another chance to provide you with a flawless experience in the future.Warm regards,Xuan NguyenGuest Experience Manager
by A verified traveler
Posted 20 Sep 2024 on Wotif
Fabulous stay, wonderful clean hotel with very friendly and helpful staff. Highly recommend.
Comment from Hotel Management
21 Sep 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Ms. Wheeler,Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had a fabulous stay at Pullman Phú Quốc. Your kind words about our clean hotel and friendly, helpful staff truly mean a lot to us.We take great pride in maintaining a welcoming and pristine environment for our guests, and it’s rewarding to know that our efforts have made a positive impact on your experience. Our team is dedicated to providing exceptional service, and I will make sure to share your compliments with them; it will certainly motivate us to keep striving for excellence.Your recommendation is greatly appreciated, and it helps us reach more travelers looking for a memorable stay. We hope to welcome you back soon so you can enjoy even more of what our resort has to offer!Thank you once again for your lovely feedback.Warm regards,Xuan NguyenGuest Experience Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Mr./Ms. Valderrama,On behalf of the entire team at Pullman Phu Quoc Beach Resort, we would like to express our sincere gratitude for choosing our hotel for your recent stay. It was a pleasure to have you as our valued guest, and we are thrilled to hear that you thoroughly enjoyed your time with us. We strive to provide exceptional experiences for all our guests, and your positive feedback is a testament to our commitment to customer satisfaction. We have shared your kind remarks with our entire team, who pridefully provide our guests with memorable stays. At Pullman Phu Quoc Beach Resort, we continuously work on enhancing our services and facilities to ensure that every stay exceeds expectations. We appreciate your valuable feedback and will take note of any suggestions you share to enhance the guest experience further. Once again, thank you for choosing to stay at our hotel, and we look forward to welcoming you back for another exceptional stay in the future. Should you have any further questions or require assistance, please do not hesitate to contact us.Best regards, Xuan NguyenGuest Experience Manager.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Our Valued Guest,We are delighted to hear that you had a wonderful stay at Pullman Phu Quoc Beach Resort. Thank you for taking the time to share your feedback with us. Your kind words and positive ratings are greatly appreciated.It was a pleasure to have you as our guest and we hope to see you again soon. We are always striving to provide the best service and hospitality to our valued guests like you.Thank you again for choosing Pullman Phu Quoc Beach Resort. We look forward to welcoming you back in the near future.Sincerely,Xuan Nguyen Guest Experience Manager.
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
28 Jul 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Ms. Kelly,We would like to extend our sincerest gratitude for choosing to stay with us at Pullman Phu Quoc Beach Resort. Your opinion is of utmost importance to us and we greatly appreciate the time you took to share your feedback with us. We are delighted to know that you enjoyed your stay with us and that we were able to exceed your expectations. It is wonderful to receive positive feedback and we will certainly share your comments with our team to motivate them to continue providing exceptional service to all our guests. Once again, thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the near future. Best regards, Xuan Nguyen Guest Experience Manager
by A verified traveler
Posted 3 Jul 2024
The property is big and lovely the room is good (we had one overlooking the ocean view) the sunset was beautiful.
The hotel has no activities that you can do within except for bike ride but it rained everyday so it was not possible.
It was raining season. The hotel has one restaurant upstairs (very pricey and very small serves) and a breakfast restaurant downstairs. Breakfast options were great. Very small convenience store with the bare minimum. The staff barely speak English and the locals don’t speak English at all which made it difficult. We had to use google translate app to navigate our way.
Comment from Hotel Management
7 Jul 2024 by Xuan Nguyen - Guest Experience Manager, Hotel Management
Dear Ms. Joelle Marie Therese,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our property, room with an ocean view, and the beautiful sunset you enjoyed during your stay.We apologize for any inconvenience caused by the rainy weather during your visit, which limited outdoor activities such as bike rides. The rainy season can indeed affect the availability of certain outdoor amenities.Regarding dining options, we regret to hear that our MadCow restaurant did not meet your expectations in terms of portion sizes and pricing. Your comments are valuable to us, and we will review this with our culinary team for improvement. We are pleased to know that you enjoyed the breakfast options available at our Salt and Pepper restaurant.We apologize for any language barriers you experienced during your stay. We strive to provide language training to our staff to enhance guest communication, and we appreciate your understanding in using translation tools like Google Translate.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,Xuan NguyenGuest Experience ManagerPullman Phu Quoc Beach Resort
