Ratings based on 202 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Beautiful property and staffs are very kind and proefessional. Able to enjoy both beautiful beach and the pool areas.
by A verified traveler from lagrange
Posted 6 Oct 2024
Best area
by A verified traveler
Posted 21 Aug 2024
Quiet atmosphere
Comment from Hotel Management
28 Aug 2024 by Mia Nguyen, Hotel Management
Dear Trinh,Thank you for taking time to rate us highly. We are glad you enjoyed the peaceful atmosphere at our resort. Should you have any further comments or suggestions for improvement, please feel free to reach out to us. We are always striving to enhance our services and create unforgettable experience for all our guests. We hope to welcome you back to JW Marriott Phu Quoc Emerald Bay Resort & Spa in the future.Best regards,Mia NguyenMarketing & Communications Manager
by A verified traveler
Nothing bad to say
Posted 15 May 2024 on HotelsThe best resort in Phu Quoc.
We are going to make another reservation for this winter. That's how much we enjoyed it.
A fun and unique concept with excellent maintenance, service, food & beverage.
The location was also important for me. Personally, I prefer An Thoi area to Long Beach.
Thank you to Manager Phoung who took good care of us, and Instructor Ha for a wonderful yoga experience by the beach during sunrise.
Comment from Hotel Management
11 Jun 2024 by Mia Nguyen, Hotel Management
Dear Valued Guest,Thank you for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa. We're thrilled to hear that you had a great vacation with us. It's wonderful to know that you enjoyed our resort, our location, our food offerings and our staff, especially Phuong and Ha. We will be sure to pass along your compliments to them and the rest of our team.Once again, thank you for visiting us and for giving us a positive feedback. We look forward to welcoming back in the future.Best Regards,Mia NguyenMarketing & Communications Manager
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
28 Mar 2024 by Mia, Hotel Management
Dear Kylie,Thank you for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for taking your precious time to rate your experience.We're delighted to hear that you had such a wonderful time with us. It's always our goal to create special experiences for our guests, and we're thrilled that we could do that for you. Thank you for sharing your wonderful feedback and for rating us so highly. We are looking forward to welcoming you back to Pearl Island and making much happier memories on your next stay.Best regards, Mia NguyenMarketing & Communications Manager
by A verified traveler
Posted 6 Feb 2024 on Hotels
I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.
Comment from Hotel Management
7 Feb 2024 by Mia, Hotel Management
Dear Shanholtz Cynthia, Thank you for sharing your valuable rating on your experience at JW Marriott Phu Quoc. I'm delighted to hear that your overall experience was excellent and enjoyed our facilities and the attentive service provided by our staff. Your feedback is greatly appreciated.I hope to have the pleasure of welcoming you back to our resort soon for another memorable experience.Sincerely,Mia NguyenMarketing & Communications Manager
by A verified traveler
Posted 16 Jan 2024
Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!
Comment from Hotel Management
7 Feb 2024 by Mia, Hotel Management
Dear Jacqueline Custodio, Thank you for sharing your valuable rating on your experience at JW Marriott Phu Quoc. I'm delighted to hear that your overall experience was excellent.I hope to have the pleasure of welcoming you back to our resort soon for another memorable experience.Sincerely,Mia NguyenMarketing & Communications Manager
by A verified traveler
Posted 4 Jan 2024
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one.
The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty.
A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy.
The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Mia, Hotel Management
Dear Murad Hasanov, Thank you for sharing your valuable rating on your experience at JW Marriott Phu Quoc. I'm delighted to hear that your overall experience was excellent.Thank you for your feedback once more, and we look forward to welcoming you back to JW Marriott Phu Quoc soon.Sincerely,Mia NguyenMarketing & Communications Manager
by A verified traveler
Posted 21 Dec 2023
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
Comment from Hotel Management
28 Dec 2023 by Mia Nguyen, Hotel Management
Dear Srey Eath,Thank you so much for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for sharing your kind-hearted words about your experience.We are thrilled to read that you enjoyed our bike tour program. It brings us great pleasure to know that our Recreation team member - Mr. Jace was able to create a memorable time for your trip. It is our commitment to ensure that all our colleagues take care of every guest attentively.Once again, we hope to welcome you back to JW Marriott Phu Quoc soon, where we can offer you even more diverse and exciting experiences.Sincerely,Mia NguyenMarketing & Communications Manager
