Ratings based on 355 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2023
Every is great. Our villa view is private and comfortable. The staff are friendly and helpful. We absolutely love the free massages :) The restaurant is underwhelming though and the booking was a bit inconvenience as it was very vague on the total number of people. We ended up have to pay for the kids
by A verified traveler
Posted 6 Apr 2023 on Hotels
by A verified traveler
Posted 24 Mar 2023
Amazing staff. Beautiful rooms. Great food. And free massage every day! Perfection.
by A verified traveler
Posted 26 Jan 2023
All staff are very friendly and helpful! This resort is very close to the beach (it's within 3 minutes by walking from our room) which is excellent!
You need to take a Taxi at the front of the hotel if you want to go anywhere. Some Theme Parks and the Safari are within 15-minutes drive from this hotel.
This hotel is in the North of the island, if you want to go the the South of the island it will take you at least 45-minute drive to get there. The fare of Taxi is NOT cheap!
by A verified traveler
Posted 23 Jan 2023
The staff, the villa, the beach were fantastic. Sadly the villa pool tiles & grout were very discoloured and garden dry and brown or bare in places though. But we did not pay full price though so ok. When we booked in October there seemed to be a choice of food options and prices. Now one menu, with similar price for everything. Spa treatments ok but difficult to ask questions and some not particularly therapeutic.
by A verified traveler
Posted 20 Jan 2023
by A verified traveler
Exceptional Stay
Posted 15 Jan 2023 on HotelsIncredible stay, best hotel we’ve ever stayed at. Exceptional service, fantastic food, and excellent facilities. Spa treatments were the cherry on top. Absolutely devastated the hotel is closing as would have loved to return.
by A verified traveler
Just OK
Posted 3 Jan 2023 on HotelsOur stay at Fusion resort was not as good as we expected, mostly due to the service. The staff was very nice but the service was not that of a five star resort. Before we arrived, we were asked to check in online to make the check in process smoother (we thought this was great), but when we arrived, we were asked to check in again, and the process was extraordinarily slow. We were then told to wait at the restaurant until our room was ready and once we finished eating, we waiting over 30 minutes and spoke to four people before we were able to find someone to help us check in. Every time we ordered a meal at the restaurant our drinks arrived after our appetizers. There were not many beach chairs available so we often had to wait for someone to get up before we had a chair we could use. The system of WhatsApp, plus their app was confusing and meant we spent a lot of time navigating different communications systems. I thought The spa was lovely and highly recommend it.
by A verified traveler
Posted 15 Nov 2022
Total relaxation. Great spa services and excellent location.
by A verified traveler
Posted 24 Jul 2022 on Hotels
