Ratings based on 39 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
I thought we booked a apartment style for family of five. Got 2 rooms and paid double price. Instead of 170 it was 270. Then saw it advertised at 40 dollars while there. It was a long way from anywhere. Pool is smaller than pic. Broken showers. Had to use the one by toilet which is up high and goes straight to your towels rack. No hairdryer. Food not great. Mosquitoes everywhere.
by A verified traveler
Posted 7 May 2023
We had a wonderful stay at the hotel. Their staff are super useful and nice. Accommodation is well-furniture and clean. Highly recommend!
Comment from Hotel Management
8 May 2023 by Giang Nguyen- General Manager, Hotel Management
Dear Truc,Greetings from Elwood Premier Resort Phu Quoc! Thank you for staying with us and for your kind review. We are delighted to know that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. Your review will motivate our staff to try harder to provide the best service for our customers Thank you once again for visiting us and we look forward to welcoming you back soon.Sincerely,
by A verified traveler
Posted 17 Aug 2022 on Hotels
Comment from Hotel Management
17 Aug 2022 by Giang Nguyen, Hotel Management
Dear Frederic,
Greetings from Elwood Premier Resort Phu Quoc! Thank you for staying with us and for your kind review. We are delighted to know that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback. Your review will motivate our staff to try harder to provide the best service for our guests. Thank you once again for visiting us and we look forward to welcoming you back soon.
Sincerely,
by A verified traveler from Seattle, USA
Posted 7 Jul 2019
Their cozy location was appealing, but their readiness to serve guests wasn't pesent. It seemed like 'whatever' attitude.
Recommended
for Everyoneby A verified traveler
Off the beaten track, Elwood
Posted 26 Mar 2018Elwood was a nice peaceful place to stay away from the crazy downtown core and busy roads. Staff were very nice and helpful as best they could trying to understand and speak English. Breakfast was great - with a large variety of fruits, yoghurts, toast and cooked items (more like lunch or dinner meals). They had a chef ready to cook your eggs any style! And lots of fresh fruit drinks.
Our room beds were great; a little harder then home but more comfortable and sturdy.
Pool was lovely and well used by guests.
Beach is a bit of a walk (or shuttle) down the street and unfortunately short strip of sand with a fair bit of trash. You have to walk further down the beach to get to this hotels sectioned off area with lounge chairs. No food or drink service there, but other hotels along the beach. A large selection of restaurants and hotels are on another road approx. 10 minutes walk from our hotel. Otherwise very quiet on our hotel road. Hotel rents scooters for a good price and other places nearby. We went to a laundry place on the main road that only cost approx. $3US for about 20 items!
Something I really noticed on this trip (no offense to this hotel in particular), but mainly small plastic water bottles offered. Hopefully hotels, airports, etc will convert to larger water bottles or water filtration program in the future to reduce plastics. Tourists should request it more too. Hopefully we can reduce our 'waste footprint' when we travel.
Recommended
for Everyoneby A verified traveler from hong kong
Lovely grounds, delightful staff
Posted 28 Dec 2017We stayed at the Elwood for 10 days with a young (under 5) child. It was exactly what we hoped for-low key atmosphere, beautiful extensive grounds, a place to quietly enjoy family time yet be assured that you had help when you needed it. The beach is so close and the pool also so nice it was hard to choose. We were there for Christmas and the care and enthusiasm the staff took over the decorations and holiday feast were very charming. There are many places to stay on the island but The Elwood offers impeccable facilities and service- don’t hesitate to consider it, it’s an incredible value.
Comment from Hotel Management
2 Jan 2018 by Phillip, Hotel Management
Dear Tess,
Thank you for your kind words and we are glad that you and your family enjoyed a great festive season with us. This is what we expect to bring to our valued guest - a feel like home atmosphere. We are looking forward to welcoming you back!
Wish you a New Year 2018 with health and happiness!
Cheers,
Phillip
by Richard
Well worth a stay
Posted 20 Dec 2017 on HotelsA comfortable resort with good facilities and very friendly and efficient staff
Comment from Hotel Management
25 Dec 2017
Dear Richard,
Thank you for your kind feedback!
We are glad you had a wonderful vacation and your compliment is a motivation to the team. We look forward to welcome you back to our beautiful island in the near future
Wish you a Merry Christmas and Happy New Year!
Phillip
Recommended
for Everyoneby A verified traveler
Good service, friendly staff
Posted 20 May 2017
Pros: Rooms, breakfast, staffs
Location: 15m to night market and Duong Dong town, good location.
I spent 2nights there and I was very happy with resort services. Room is nice, clean, nice view. Breakfast is really good and wide choices. The staffs are very friendly. It is highly recommended, I will back this resort next time
Comment from Hotel Management
1 Dec 2017 by Phillip, Hotel Management
Xin Chao Yen,
Thank you for staying with us and posting your review!
We are delighted to read that you had a fantastic time with us. I have passed on your feedback to the team which is a big encouragement to us all. We look forward to welcoming you back in the near future
by Ty
Great quiet resort!
Posted 13 May 2017 on HotelsIt's a beautiful small resort just out of town. Great location but need a taxi to get into town. Very relaxing. Barely ate at the resort but being so quiet, and based in what we did eat, it wasn't to my liking. Staff were amazing and graceful and very helpful, cheery and nice! Loved our villa right by the pool.
Comment from Hotel Management
1 Dec 2017
Xin Chao Ty,
Thank you for staying with us and posting your review!
We are delighted to read that you had a fantastic time with us. I have passed on your feedback to the team which is a big encouragement to us all. We look forward to welcoming you back in the near future.
Xin cam on,
Phillip
by A verified traveler
What you see is what you get. Pleasant !
Posted 31 Jan 2017 on HotelsTraveling from N to S Vietnam. This was our last stop before heading to Cambodia. The Elwood was a great little resort in the heart of a small town. Good size detached bungalows and clean! Coco Palm beach is awesome! Probably one of the best on the island. If you venture outside the hotel, Ong Long town has some great trendy and chill out restaurants, shopping. Only a short motorcycle ride to Duong Dong town night market (it's OK but you only need to see it once). Otherwise taxi is onky 100K. The hotel rented us a good scooter with a full tank of gas for 200,000 VD/day. You can find them for $170 but hotel has better value. Staff is good and speaks English. Food at the restaurant is amazing/ full portions. Pizza was fantastic! Burger not so much. Expensive compared to all the other hotels and restaurants in area. Breakfast was very good. Free shuttle to beach was awesome although walk is only 10 min. We ended up extending our stay to 3 nights and switched hotels on the 4th/5th night to something less expensive as we spent more time exploring on scooter. Check out the north side of the island as beaches and routes are fantastic!
Comment from Hotel Management
20 Feb 2017 by General Manager, Hotel Management
Xin Chao,
Thank you for staying with us and posting your review!
We are delighted to read that you had a fantastic time with us. I have passed on your feedback to the team which is a big encouragement to us all.
We look forward to welcoming you back in the near future.
