Ratings based on 104 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Would have been nice to be told before hand the place was undergoing renovations, woke me up at 5 am with power tools
by A verified traveler
Posted 10 Jun 2024 on Hotels
Decent enough to pass out after a long haul flight for a solo traveler.
by A verified traveler
Posted 26 May 2024
The owner was very polite and helpful , stayed up for me, room was large, great hot water, . would be nice to have a coffee available , maybe for purchase even, for early am departures. There is NO elevator, so could only take the small bag upstairs, worked out for me, but for others maybe will mean opening suitcase and repacking. The owner herself drove me to the airport as part of transport, very kind . For the price, and proximity to the airport, very good value and idea. I liked my stay
Comment from Hotel Management
27 May 2024 by Family transit 2, Hotel Management
Thank you for your wonderful experience.
by A verified traveler
Posted 8 Apr 2024
Very close to the airport. Clean and spacious rooms. Good service at the front desk.
by A verified traveler
Posted 3 Apr 2024
Location it said 500 mts from airport but it more than that
by A verified traveler
Overcharging, rude staff, incompetent management
Posted 1 Apr 2024 on HotelsFirst off, I was overcharged for a shuttle. The message from the hotel says one price for a 4-seater, but they charged me another. I even asked for a 7-seater and they said they would send it, but they sent a 4-seater and charged me for a 7-seater.
Second, the hotel page says they are pet friendly. They complained about my dog and tried to charge me additional fees not listed anywhere while booking.
Third, the staff were very rude about my bags, and very rude when I followed up about the overcharging.
Finally the room itself was filthy, the bottoms of my feet turned black. I kept my dog in her kennel as requested but the room was dirty already.
Stay far away. There are no benefits, only mismanagement and scamming.
by A verified traveler
Posted 25 Mar 2024
Few issues….Very weak WiFi. Had to stop and start several times - start with weak signal then next to nothing few minutes later.
Asked for a taxi the night before for 5:30am next morning and the front desk insisted I prepay. Next morning the taxi was late 10 minutes then she kept saying 5 min more etc. Taxi arrived 20 min late. Felt like she knew it would be late but not being honest.
by A verified traveler
Posted 22 Mar 2024
They overbooked themselves and sent us to another hotel. It's just a bed by the airport, so if that's all you need then go for it.
by A verified traveler
Posted 16 Mar 2024
by A verified traveler from Napanee
Posted 14 Mar 2024
