Ratings based on 24 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Our family had a wonderful stay at Alba Wellness Resort, where the staff’s hospitality truly made our experience unforgettable. Every team member we interacted with was friendly, helpful, and attentive to our needs. We particularly enjoyed the variety of resort activities, including meditation and yoga classes led by Huong. The hot springs were a highlight, with Trang and the rest of the recreation staff providing informative guidance and support during pool and zipline activities.
Having breakfast at Madam Chau Restaurant was another high point, with the restaurant staff going above and beyond to provide a welcoming and delightful experience. The reception staff was always attentive and responsive whenever we dialed 0, making sure our requests were promptly addressed. Housekeeping also did an exceptional job, maintaining the cleanliness of our room with great attention to detail.
Self-parking was convenient, and the attentive staff at the parking lot were incredibly helpful, even offering umbrellas on rainy days to ensure we stayed dry. The onsen spa experience was remarkable, with skilled staff providing exceptional face and foot massages that left us relaxed and rejuvenated. Additionally, the buggy and bell services were both supportive and efficient, making it easy for us to navigate the resort comfortably.
Thank you for making our family vacation memorable
by A verified traveler
Posted 24 Sep 2022 on Hotels
Comment from Hotel Management
26 Sep 2022 by Hylton GM, Hotel Management
Thank you very much for your review, we really appriciate it.Much Health & HappinessThe Alba Wellness Valley Family
by A verified traveler
Posted 4 May 2021 on Hotels
Stayed one night in a lovely Bungalow.
1. Complimentary shuttle from airport is good, but was quite packed with many other guests for mini van.
2. Reception is bit too small, especially while having many guests arrive at the same time, using shuttle bus.
3. Entire site and properties were pretty and relatively well maintained. The bungalow was cute as well.
But it was quite humid in it, and had many insects in and around, which can be understood as being surrounded of many greeneries, but hope they improve as this isn't home-stay place.
4. Food was ok-ish, not impressed, felt bit overpriced.
As clearly having no other options (30min. away from city), was bit disappointing for it.
5. Spa was good, but face treatment was different from what I saw from the vouncher. So make sure with masseur or/and reception about what you'll have.
Body massage was good, but it may depend on masseur's skill.
6. Stayed as single traveller but paid same as is for twin travellers. The charge is including 2 Spa per person per night, so felt it isn't fair for single traveller. Hope they have reasonable distinction.
Overall, can recommend, and not sure if I'll visit again.
Comment from Hotel Management
5 May 2021 by GM, Hotel Management
Thank you very much for your review and comments, we will look into the points you have mentioned, thank you. Sorry to hear you do not think you will revisit us.
Much Health & Happiness
The Alba Wellness Valley Family
by A verified traveler
Posted 7 Feb 2021 on Hotels
Comment from Hotel Management
8 Feb 2021 by GM, Hotel Management
Thank you very much for your review.
We hope to see you back again soon
The Alba Wellness Valley Family
by A verified traveler
Posted 29 Jul 2020 on Hotels
Comment from Hotel Management
3 Aug 2020 by GM, Hotel Management
Thank you very much for your review
We hope to see you back again soon
Much health & happiness
The Alba Wellness Valley Family
by A verified traveler
Best foot massage
Posted 10 Feb 2020 on HotelsBest foot massage I have ever had. Everyone was very welcoming and accommodating, from the receptionists, spa staffs and restaurant staffs. They make sure I get on the hotel shuttle to take my train to da nang timely (and was helping me check train schedule), and encourage me to use mask (during corona out outbreak) they give out to guests as I am heading to crowded place
Comment from Hotel Management
11 Feb 2020 by Hylton, Hotel Management
Thank you very much for your review, we are very happy to read how much you enjoyed your stay.
Hope to see you again
In Health & Happiness
The Alba Wellness Valley Family
by A verified traveler
Amazing wellness retreat
Posted 30 Jan 2020 on HotelsWow! What a place, very relaxing and soothing atmosphere, the rooms, pool and Onsen are great. The spa treatments are excellent and I think it is worth upgrading to a room where treatments are included in the room rate.
There is lots to do at the resort, but not much else around in walking distance.
Comment from Hotel Management
31 Jan 2020 by Hylton, Hotel Management
Thank you very much for your review , we are happy you enjoyed your stay with us.
Much Health & Happiness
The Alba Wellness Valley Family
by A verified traveler
Posted 1 Oct 2019
Comment from Hotel Management
4 Oct 2019 by Hylton, Hotel Management
Thank you very much for your 5 out of 5 happy you enjoyed your stay.
In health & Happiness
The Alba Wellness Valley Family
by A verified traveler
Excellent Service
Posted 4 Sep 2019 on HotelsExcellent service. Restaurant food could use an improvement, but it was tasty enough
Comment from Hotel Management
5 Sep 2019 by GM, Hotel Management
Good Morning
Thank you for your review and comments.
Much Health & Happiness
The Alba Wellness Valley Family
