Ratings based on 980 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Wifi very poor, channels freeze a lot, cant even watch a show, its really frustrating.
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Maria! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the Wi-Fi and TV channels. We understand how frustrating this can be and will work with our technical team to resolve these issues promptly. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience during your next stay.
by A verified traveler
Posted 18 Nov 2024
They had the water turned off for a few hours so I wasn’t able to shower. There was nasty tissue is the peep hole. The blinds were broken. There were pins in the blanket. The sink would fill up with water to the brim and take forever to drain. It smelled like cat pee in the room and the WiFi didn’t work anywhere. There was a gentleman outside who was in his car and exposing his private parts and when reported to front office they didn’t seem too concerned. I will never stay here again.
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Adaria! We sincerely apologize for the challenges you experienced during your stay. The issues you mentioned, including the water disruption, cleanliness concerns, and safety situation, are completely unacceptable and do not reflect the standard of service we strive to provide. Your feedback is important, and we will investigate these matters thoroughly to ensure corrective actions are taken. Thank you for bringing this to our attention, and we regret that we did not meet your expectations during this visit.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Fred! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Leydi! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 12 Nov 2024
landscaping was good
Comment from Hotel Management
13 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Debra! Thank you for your feedback. We’re glad to hear you appreciated the landscaping, as we take pride in maintaining a pleasant environment for our guests. However, we regret that other aspects of your stay did not meet your expectations.Your comments are valuable to us, and we will use them to improve our services and ensure a more enjoyable experience in the future. Thank you again for sharing your thoughts.
by A verified traveler
Posted 10 Nov 2024
Beds were not comfortable, lumpy and caved in! Couldn’t get in to get coffee until 7
Just overall not comfortable there.
Comment from Hotel Management
11 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi cheryl! We sincerely apologize for the discomfort you experienced during your stay. It’s unacceptable that the beds did not meet your expectations and that access to coffee was delayed. We understand how important a comfortable environment is, and we will address these concerns to ensure better experiences for our future guests.Thank you for sharing your feedback, and we hope you will give us another chance to provide a more comfortable stay in the future.
by A verified traveler
Posted 27 Oct 2024
All in all good stay the pool was a bit underwhelming.
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kyle! Thank you for your feedback! We're glad to hear you had a good stay overall. We appreciate your comments regarding the pool and will take them into consideration as we continue to improve our facilities. We hope to welcome you back soon for another enjoyable experience!
by A verified traveler
Posted 26 Oct 2024
Had a great stay
Comment from Hotel Management
27 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Anita! Thank you for your wonderful feedback! We're delighted to hear that you had a great stay with us. Our team strives to provide a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 24 Oct 2024
Clean, safe and friendly staff
Comment from Hotel Management
26 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Anita! We greatly appreciate your positive review! It’s fantastic to hear that you found our hotel clean, safe, and our staff friendly. Thank you for choosing to stay with us, and we look forward to your next visit!
by A verified traveler
Posted 20 Oct 2024
Staff was very nice and friendly..
Comment from Hotel Management
21 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Anita! Thank you for your wonderful feedback! We’re delighted to hear that you found our staff to be nice and friendly. Providing excellent service is a priority for us, and your kind words are truly appreciated. We look forward to welcoming you back on your next visit!
