Ratings based on 961 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
This place was ok if you like the homeless and dirt.
Comment from Hotel Management
20 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Cherie! Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that we fell short in this instance. Your comments are valuable, and we will be addressing the concerns you raised with our team to improve the guest experience moving forward. We hope you will consider giving us another chance in the future.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michael! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Hwa Liang! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 12 Dec 2024
ok
Comment from Hotel Management
13 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Xiaorong! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 10 Dec 2024
The room was clean had a good variety of channels to watch on tv clean room💙
Comment from Hotel Management
11 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Denzel! Thank you for your 5/5 review! We’re glad to hear that you enjoyed your stay and appreciated the clean room and variety of TV channels. We hope to welcome you back soon for another relaxing and enjoyable visit!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi James! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
by A verified traveler
Posted 6 Dec 2024
I love it there but when we were there the jacuzzi was broken cause we wanted to go in that night but it was okay.would love to go back
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Justin! Thank you for your feedback! We're glad to hear that you love staying with us. We apologize for the jacuzzi being out of service during your visit, and we truly appreciate your understanding. We hope to welcome you back soon for a more enjoyable experience, and we'll do our best to ensure everything is in working order for your next stay.
by A verified traveler
Posted 6 Dec 2024
Over priced for the condition
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Juan! Thank you for sharing your feedback. We apologize for any disappointment during your stay. We continuously aim to improve the quality and value of our accommodations and will take your comments into consideration. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jody! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Leydi! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
