Ratings based on 601 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gallup
Posted 4 Dec 2024
👍
Comment from Hotel Management
8 Dec 2024 by TownePlace Suites Team, Hotel Management
We appreciate your feedback!
by A verified traveler
Posted 27 Sep 2024
Can you please refund my nights stay? It seems like this hotel is now being used as a flop house. My kids and I were terrified to sleep there and the outside surrounding environment was completely unsafe
Comment from Hotel Management
27 Sep 2024 by TownePlace Suites Team, Hotel Management
Thank you for your feedback.I understand you’ve raised concerns regarding your stay, and after carefully reviewing our records and discussing with our team, we were unable to find evidence supporting some of the details mentioned. We strive for transparency and honesty in all guest interactions, so if there is any additional information or documentation you can provide, we would be more than happy to review it.Our goal is always to ensure that our guests have a comfortable and enjoyable experience, and we value your feedback. If there is anything else we can do to address your concerns, please do not hesitate to reach out directly to the property.
by A verified traveler
CHECK THE ROOM 1ST
Posted 1 Sep 2024 on HotelsTerrible stay this 7 days without refrig. The staff was very friendly, but did nothing about the frige.
Comment from Hotel Management
2 Sep 2024 by M, Hotel Management
I'm sorry your fridge wasn't taking care of during your stay. I have followed up with our staff regarding this miscommunication so it doesn't happen in the future.
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by M, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 28 Aug 2024 on Hotels
Very nice place
Comment from Hotel Management
2 Sep 2024 by M, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 26 Aug 2024
Lighting outside feels secure
Comment from Hotel Management
2 Sep 2024 by M, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 25 Aug 2024 on Hotels
Always a convenient place to stay.
Comment from Hotel Management
2 Sep 2024 by M, Hotel Management
Thank you for your feedback
by A verified traveler
Excellent little stay
Posted 25 Jul 2024 on HotelsWent for the WNBA All Star weekend, and although we arrived later than expected, our stay was awesome.
From the kitchen in our suite to the hot breakfast from the hotel, I recommend staying here if you’re up for making your own meals while on vacay. Also, BBQ station, snacks and drinks on site.
Comment from Hotel Management
22 Aug 2024 by TownePlace Suites Team, Hotel Management
On behalf of the entire hotel team, we would like to express our gratitude for sharing your experience with us.We value the time you took to provide your feedback.
by A verified traveler
Posted 19 Jul 2024
Quiet and clean
Comment from Hotel Management
22 Aug 2024 by TownePlace Suites Team, Hotel Management
Thank you for choosing TownePlace Suites! We appreciate your business and feedback!
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by TownePlace Suites Team, Hotel Management
Thank you for your feedback!
