Ratings based on 998 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Beautiful property. My preferred place to stay in Scottsdale
by A verified traveler
Posted 11 Jan 2025
Enjoyed our stay here, the grounds and property themselves are beautiful. Conveniently located and they also offer a shuttle across the way to the Scottsdale Quarters which is very nice. The bathrooms are a bit outdated but the rooms are nice. We were also located on the 10th floor and every single morning plumbing noise / noises in the wall could be heard very loudly and clearly from our room close to the elevator. When we checked in the rep at the front desk did not explain anything to me about security deposits or the property. I didn’t love how they charged my card every single day with a resort fee for a pre authorization and then charged me the full amount at the end of the stay while still holding the authorization on my card. I wish this had been explained to me when checking in.
Comment from Hotel Management
13 Jan 2025 by Guest Services Manager, Hotel Management
Dear Sarah, We are pleased to hear that you enjoyed the beauty of the grounds and the convenience of our location, especially with the shuttle service to Scottsdale Quarters. However, we sincerely apologize for the noise issues you experienced during your stay, and we will share your comments appropriately. We also regret any miscommunication regarding the resort fees at check-in, and these fees are listed on our website for our guests prior to our arrival. We also appreciate your feedback about the bathrooms and will look into this for future improvements. Thank you for choosing to stay with The Westin Kierland Resort & Spa. We hope you will consider staying with us again in the future so we can provide a more seamless experience.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 1 Jan 2025
by A verified traveler
Posted 30 Dec 2024
We liked the property. The staff were nice. The pool facilities were very good. The gym was nice. The pillows were too thick for our taste. The resort fee is a bit high. There were a lot of activities for kids during our visit in the Xmas week. Overall, we enjoyed our stayed.
Comment from Hotel Management
31 Dec 2024 by Guest Services Manager, Hotel Management
Dear Amit, We are pleased to hear that you enjoyed your recent visit and appreciated the inviting atmosphere of the property. It is wonderful to know that our modern amenities contributed to your experience and that the festive activities for children added joy to your stay. We regret to learn that the pillow did not meet your preferences and acknowledge your feedback regarding the resort fee. Your insights will be shared with our team as we continuously strive to enhance the overall guest experience. Thank you for choosing to stay with The Westin Kierland Resort & Spa during the holiday season. We hope to welcome you back for another memorable visit in the future.Ryan LemckeGuest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 24 Dec 2024
Fabulous property and location.
Thank you!!
Elena
by A verified traveler from Las Vegas
Posted 17 Dec 2024
The property's grounds are beautiful, the Keirland mall is next door within walking distance and has nice shopping and restaurants. The hotel itself needs a renovation in the rooms, lobby, and the restaurants are below grade for this type of hotel. I think there is only one main dining room that is blah. The coffee bar is nice but needs a facelift. The lounge needs a complete renovation and some music.
Comment from Hotel Management
17 Dec 2024 by Guest Services Manager,, Hotel Management
Dear Linda, We are glad to know you were pleased with our rejuvenating property and ideal location. However, we are sorry you were not entirely satisfied with the condition of our accommodations, lobby, and on-site restaurant. We are always seeking ways to improve our guest experience, and your comments on our plans to develop the property have been noted. Thank you for choosing The Westin Kierland Resort & Spa, and we look forward to your return visit. Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 15 Dec 2024
No children and near the restaurants and shopping centers.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Guest Services Manager, Hotel Management
Dear William, Thank you for your encouraging rating. At The Westin Kierland Resort & Spa, we strive to provide meaningful experiences, and it would be our pleasure to host you again soon.Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Guest Services Manager, Hotel Management
Dear Darin, It is a pleasure to know you enjoyed your time with us and that you left with replenished spirits. Thank you for your recent stay at The Westin Kierland Resort & Spa and for your positive rating of our resort and associates. We loved having you as our guest, and we hope to see you again on your next trip to Scottsdale. Ryan Lemcke,Guest Services Manager,The Westin Kierland Resort & Spa
