Ratings based on 997 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
5 Nov 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for your great review. We look forward to welcoming you back in the future!
by A verified traveler
Posted 25 Oct 2024
Every time I stay here, which is usually once or twice a month, I have a TERRIBLE experience at the bar. I try not to complain but last night I sat for about 15 mins at the bar until I had to ask for a menu and drink. The bartender said oh sorry my brain is still on vacation. I ordered a drink and a salad with chicken. I took about 20 min to get the plate of lettuce and no chicken. Bartender said sorry the chicken will be right out. 20 mins later the chicken arrived unsliced for a salad which of I can do. Last visit I ordered a martini with no vermouth it had vermouth and the bartender was rude and took forever to replace it.
I also stay at Royal Palms regularly and I am always taken care of in the bar/restaurant. I expect more from a Hilton.
Comment from Hotel Management
6 Nov 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for sharing your experience, we wish to sincerely apologize we missed the mark during multiple of your past visits. We will be sharing your feedback with our management team to help us improve for the future. We hope to get the chance to welcome you back to show you the true hospitality you come to know and love from the Hilton brand.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
6 Nov 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for your review! We hope to host you again soon for an even better experience. Cheers!
by A verified traveler
Posted 2 Oct 2024
Clean, quiet relaxing
Comment from Hotel Management
6 Nov 2024 by The Scottsdale Resort & Spa, Hotel Management
We appreciate your thoughtful review! We hope to welcome you back soon.
by A verified traveler
Posted 27 Sep 2024
As usual, the grounds, staff and rooms are beautiful, safe and quiet. Although the Bartender (not friendly) made my martini wrong and I didn't drink it.....but other than that it was a great experience once again.
Comment from Hotel Management
30 Sep 2024 by The Scottsdale Resort & Spa, Hotel Management
We are sorry to hear you had a less than perfect experience in our outlets. We will share your concerns with our team. We hope to get the chance to host you again in the future!
by A verified traveler
Posted 23 Sep 2024
There was nothing to dislike
Comment from Hotel Management
24 Sep 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for your review! We are so glad to you enjoyed your visit with us. We hope to welcome you back soon.
by A verified traveler
Posted 20 Sep 2024
Not much food options, pool is slightly smaller, advertised as two pools, but one pool is just for villas or premium suites!
Comment from Hotel Management
24 Sep 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for your feedback. We greatly appreciate your comments and will continue to improve our offerings for future visits.
by A verified traveler
Posted 17 Sep 2024
My favorite place to stay in Scottsdale. Love everything about this place!
Comment from Hotel Management
24 Sep 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for your response. We work hard to make every guest experience perfect and are so glad to see this was the case. We hope to see you again soon. Cheers!
by A verified traveler from San tan valley
Posted 9 Sep 2024
I wish we stayed longed. It was so pretty. Weather was actually really nice.
Although they double charged our card. So watch your cards
Comment from Hotel Management
24 Sep 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for your response. We are glad to hear you enjoyed your time spent with us. Please let us know if you are still seeing any additional charges from the hotel. We do authorize your card at check-in and charge at checkout. It may have been a pending hold that you were seeing.
by A verified traveler
Posted 6 Sep 2024
The room, and dining facilities were spartan. The room had no radio or clock, no writing pad or pen. The restaurant relied on a separate little coffee and gift shop. They charged additional parking fee of $35 per day and a large resort fee daily. Not worth your money to go there. I,ve a feeling they're going out of business or trying to sell the property.
Comment from Hotel Management
24 Sep 2024 by The Scottsdale Resort & Spa, Hotel Management
Thank you for your feedback. We wish to apologize your visit was anything less than perfect. After just finishing our year long renovation we are currently trying to revamp our resort services and offerings. We hope to get the chance to welcome you back soon!
