Ratings based on 700 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Jessica in the front desk was so rude
Comment from Hotel Management
15 Nov 2024 by Anthony R, Hotel Management
Nuwara,I would love to connect with you directly regarding your experience. I will attempt to connect with you.
by A verified traveler from Spring
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Anthony R, Hotel Management
Nancy,Thank you for taking the time to provide your feed back! Please come back and see us again soon!
by A verified traveler
Posted 25 Oct 2024
Great staff. The facilities were wonderful and the decor was lovely. The pool and fitness center were really nice. Excellent proximity to the nearby mall.
Comment from Hotel Management
15 Nov 2024 by Anthony R., Hotel Management
Scott,We're happy to see that you enjoyed our amenities on property! Please come back and see us again soon.
by A verified traveler
Posted 18 Oct 2024
Newly renovated, extremely friendly staff, great food and drink options, excellent fitness room, right across street from Biltmore Fashion Park with great shopping and restaurant options.
Comment from Hotel Management
20 Oct 2024 by Alyson Frye, Hotel Management
Steve,Thank you for taking the time to share your experience with us! We are inspired by your feedback and are thrilled to hear about your stay. We hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Alyson Frye, Hotel Management
Thank you for taking the time to share your experience with us, we hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Alyson Frye, Hotel Management
Thank you for taking the time to share your experience with us. We hope to welcome you back soon!
by A verified traveler
Posted 15 Oct 2024
It is a nice property with many nearby attractions. Just wasn't prepared for the inadquate managing of the property. Non-working and disrepaired in-room refridgerator, curtains, toliet paper holders and television. On top of that the $70 parking fee for two vehicles was the added measure. There is no easy parking nearby, no public parking so you either walk hundreds of yards or be subjected to valet fees. Also do not count on watching Sunday sports from the comfort of your room, The Dish Satellite signal did not work.
Comment from Hotel Management
20 Oct 2024 by Alyson Frye, Hotel Management
As we pride ourselves on delivering a memorable experience, we have unfortunately fallen short of our goal during your recent stay.Please accept our sincere apology for the issues you encountered during your experience. If time allows, please connect with me directly to discuss your experience in further detail. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to improve your experience with us whenever your travels bring you back to Phoenix.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.
by A verified traveler from San Diego
Posted 25 Sep 2024
Just run down in my eyes for the price paid, I’ve stayed at other hotels of similar price point and would not consider this again, even decided to stay another night to make sure the food sucks as much as the room condition,
Comment from Hotel Management
11 Oct 2024 by Director of Front Office, Hotel Management
Christopher,Thank you for taking the time to provide your feedback. I invite you to please connect with me directly to discuss your experience in further detail.Anthony Rarocha@thecamby.com
by A verified traveler from Gilbert
Posted 24 Sep 2024
Fun hotel and cool decor in the rooms, would go back!
Comment from Hotel Management
11 Oct 2024 by Director of Front Office, Hotel Management
RaeEllen,Thank you for taking the time to provide your feedback. We're pleased to see that you enjoyed our new look!
by A verified traveler
Posted 16 Sep 2024
Good service
Comment from Hotel Management
11 Oct 2024 by Director of Front Office, Hotel Management
EvelinThank you for taking the time to provide your feedback. We hope to welcome you back again soon!
