Ratings based on 813 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
We liked the idea of a room with a kitchen however it does present issue with smells in the building. The biggest issue with the lack of good cleaning practices. We had the room cleaned half way through our stay. The room was not cleaned very well. What was very good were the bed mattresses. The area was filled with great things to do. For sure we would stay in that area again. Please add that they ( Sonesta) charge for parking $5.00 per day.
by A verified traveler
Posted 21 Nov 2024
Very old. Needs renovation badly. During check-in, change rooms three times. Reserve for 2 nights, but only stay one night for about 7 hours. Only use bed and toilet whenever is necessary.
Comment from Hotel Management
23 Nov 2024 by Guest Relations, Hotel Management
Dear David,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns with your stay. Please know that we are continually working to improve so we will be sure to share your comments with our team. We are grateful for your time and wish you well as your travels continue.
by A verified traveler
Posted 20 Nov 2024
Poor customer service and dirty dishes and food left in oven
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Jonathan,Thank you for bringing this to our attention. We regret the lapse in cleanliness and customer service you experienced, as this does not align with our standards. Your feedback will help to ensure these issues are addressed promptly. We hope you’ll consider giving us another chance to provide a much-improved experience in the future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Dawnetta,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 17 Nov 2024
The location is great, as was price and room features. Staff was courteous..my only complaint was cleanliness. Room was overall ok, but bathroom had used soap still on shower shelf, floor was sticky, someones frozen Dr. Pepper in freezer, toilet seat not wiped..I would be willing to give another shot but will definitely speak up if not clean.
Comment from Hotel Management
18 Nov 2024 by Guest Relations, Hotel Management
Dear Cindy, Thank you for sharing your feedback. While it’s wonderful to hear you enjoyed the location and room features, we’re truly sorry the cleanliness fell short of expectations. Your experience matters to us, and we appreciate your willingness to give us another chance. We’ll do everything to ensure your next stay is much more comfortable.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Dan,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler from Denver
Posted 15 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by Guest Relations, Hotel Management
Dear Gerald,Thank you for choosing to stay at Sonesta Simply Suites Phoenix Scottsdale. We like to share this space for guests who are giving feedback. We hope you enjoyed your stay and visit us again soon.
by A verified traveler
Posted 14 Nov 2024
Rooms are not maintained. All the furniture looked old and in poor shape. Sofa was in terrible shape. I wouldn’t even put a bag on top of it, let alone sit on it. Positives were that bed linen, towels, and shower were clean and good to use. Staff were extremely friendly.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Thank you for your feedback. We're glad to hear that our staff’s friendliness and the cleanliness of the bed linens, towels, and shower left a positive impression. However, we’re sorry that the condition of the furniture, especially the sofa, fell short of your expectations. Your feedback is invaluable, and we'll address these maintenance concerns with our team to ensure a more comfortable and welcoming experience. Thank you again for your insights, and we hope to have the chance to provide you with a better stay in the future.
by A verified traveler
Posted 13 Nov 2024
QUIET
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Vance,Thank you for taking a moment to leave a perfect rating. We are honored to learn you enjoyed your time with us, particularly our serenity. It was a pleasure having you as a guest of Sonesta Simply Suites Phoenix Scottsdale, and we look forward to welcoming you back.
by A verified traveler
Posted 12 Nov 2024
The lighting was extremely bright to the point of being Annoying. The coffee maker did not work properly, but we were able to fix it with a little cleaning of the ports. Also, the heating and air conditioning was maintained Poorly. Every person we dealt with on staff was extremely pleasant and helpful.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Jay,Thank you for taking the time to share your experience. We're glad our friendly staff made you feel welcome. However, we apologize for any issues with the lighting and AC. We'll look into your comments further, and we hope you'll consider staying with us again should you be back in the area!
