Ratings based on 975 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
The property itself was good.
Area it is in is not the best with many homeless people in the vicinity but this is common in many areas.
by A verified traveler
Posted 17 Jan 2025
The room is okay but the stuff who helping us not so nice and the parking not free when it said free parking
by A verified traveler from Phoenix
Posted 10 Jan 2025
Comment from Hotel Management
11 Jan 2025 by General Manager, Hotel Management
Dear Deena,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 7 Jan 2025
OK
Comment from Hotel Management
8 Jan 2025 by General Manager, Hotel Management
Dear Herbert,Thank you for your review. We’re glad your stay was enjoyable and we hope to welcome you back to Sonesta Simply Suites Phoenix Glendale soon!
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Jack,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Joseph,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
by A verified traveler
Posted 4 Jan 2025
conveniet location. Cozy room. Friendly staff.
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Yongqing,Thank you for choosing Sonesta Simply Suites Phoenix Glendale. It’s wonderful to hear you enjoyed the comfort of your room, our team’s hospitality, and the ease of our location. We hope to welcome you back soon.
by A verified traveler
Posted 4 Jan 2025
We knew the area would be near where we wanted to be when booking. The room was spacious, well appointed and had plenty of towels.
We had a short visit and it was all we needed for the trip.
The only thing was there was a lot of movement and noise above us in the middle of the first night.
Don’t know if someone had just arrived and was moving furniture around!
Comment from Hotel Management
5 Jan 2025 by General Manager, Hotel Management
Dear Kerry,Thank you for taking a moment to review your stay. We are pleased you enjoyed your experience with us, particularly our spacious accommodation and convenient location. We apologize for any noise concerns but are glad this didn't taint your overall stay. We look forward to welcoming you back to Sonesta Simply Suites Phoenix Glendale.
by A verified traveler from Castaic
Posted 3 Jan 2025
Garbage disposal broken, toilet broken. Socks were black after walking on floor. Homeless everywhere.
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Jill,Thank you for your feedback. We regret the maintenance issues you encountered, as well as your cleanliness concerns. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.
by A verified traveler
Posted 31 Dec 2024
Close to the expressways
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Donnell,Thank you for being our guest. We hope you found our location convenient for your needs. If there is anything we could have done to make your stay better, please don't hesitate to let us know, including moving you to a more quiet part of the hotel. Safe travels, and please join us again.
