Ratings based on 940 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
A very convenient stay
by A verified traveler from Moreno Valley
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by General Manager, Hotel Management
Dear Kuldeep,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler from Orlando
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by General Manager, Hotel Management
Dear Christopher,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.
by A verified traveler from Naples
Posted 17 Dec 2024
Costumer service was 5 stars
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Yegni, It was so great being able to serve you during your visit! We appreciate you taking the time to leave feedback on your stay, and we look forward to your return.
by A verified traveler
Posted 13 Dec 2024
_
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Dear Tracy,Thank you for staying at Sonesta Select Phoenix Chandler. It was a pleasure having you as our guest, and we hope to see you again soon!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by General Manager, Hotel Management
Dear Rajnish,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Leticia,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Steven,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 9 Dec 2024
Nice well maintained hotel. All staff was very nice and helpful. Hotels seemed quite. Good place for relaxation
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Jai,Thank you for visiting Sonesta Select Phoenix Chandler and for complimenting our well-maintained facilities, helpful service, and quiet accommodations. We are pleased your experience exceeded your expectations, and we look forward to welcoming you back for another relaxing stay.
by A verified traveler
Posted 9 Dec 2024
Noisy ice machine broken
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Amber,Thank you for your review. We regret to learn of your disappointment with your experience. Your feedback about noise and the ice machine will be shared with the respective teams to ensure any necessary adjustments or repairs are made promptly and to seize any opportunity to improve. It is our hope that you will give us another chance to welcome you back for a seamless stay worthy of a perfect rating.
