Ratings based on 218 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Enjoyed my stay, as well as the attached restaurant Cala!
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler from West Palm Beach
Posted 15 Nov 2024
Great spot! MJ at the front is the best.
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Magical
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Good stay
by A verified traveler from Bothell
Posted 28 Oct 2024
All of the hotel, valet , housekeeping and restaurant staff were great. I had a few minor gripes that would make me second guess another stay here however. There is no self parking at all, which gets pretty expensive. The restaurant is extremely noisy but i guess it’s a popular place, but make sure to request a room on a higher floor. The pool was not heated during our stay which was a real bummer. It is in the shade too so pretty impossible to use. Not a family friendly hotel for this reason. The biggest complaint of all was the lack of hot coffee in the lobby. In our 8 day stay not once was the coffee hot , often it was empty and the urn they use is not insulted. Insane….. also the cups they give you are wax coated cups not meant for hot drinks. Call me crazy but after complaining every single morning this would literally stop me from staying here again. It shows that they are not interested in giving guests what they want. I spoke to several other guests in the lobby and elevator who all had the same complaint ! Bummer because a lot of features were really nice. Please do better !!
Comment from Hotel Management
14 Nov 2024 by Sam K., Hotel Management
Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you had positive interactions with our valet, housekeeping, and restaurant staff. We do strive to offer exceptional service, and we’re grateful for your kind words about them.That said, we sincerely apologize for the areas where your stay didn’t meet expectations. We take your concerns seriously, especially regarding the self-parking options, the noise level in the restaurant, and the pool's temperature. We are reviewing these issues to see how we can make improvements to enhance our guests' experience.We’re particularly sorry to hear about the coffee situation. This is certainly not the standard we want to set, and we’re working on addressing this with our team to ensure that hot coffee is always available and that we provide better cups for a more enjoyable experience. Your feedback on this has been shared with the relevant departments, and we’ll take immediate steps to resolve it.We genuinely value your input, and while we understand that these issues impacted your stay, we hope you might consider giving us another opportunity in the future to show you the improvements we've made. Thank you again for sharing your thoughts, and we hope to welcome you back soon for a more seamless experience.
