Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
Beautiful hotel service was great and in a perfect spot downtown near all the restaurants and bars
Comment from Hotel Management
21 Jan 2025 by General Manager, Hotel Management
Dear Rene, What a pleasure to read how much you enjoyed our convenient location, attentive service, and pleasant hotel! It was wonderful hosting your visit, and we thank you for allowing us to be of service. We hope to welcome you back to Renaissance Phoenix Downtown Hotel whenever your travels bring you to our area again.Tracy StoltzGeneral Manager
by A verified traveler
Posted 18 Jan 2025
Liked everything, but the shower looks like it might have mold issues. Black particles were at the bottom of the shower doors and the drain looked black
by A verified traveler
Posted 12 Jan 2025
Hotel was clean and quiet. TV easy to use.
Comment from Hotel Management
13 Jan 2025 by General Manager, Hotel Management
Dear Kyndal, Thank you for the wonderful review of Renaissance Phoenix Downtown Hotel. We are thrilled to read about your stay and how much you enjoyed our fresh accommodations and the television. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit to the city.Tracy StoltzGeneral Manager
by A verified traveler
Posted 11 Jan 2025
Very happy with the hotel.
by A verified traveler
Posted 10 Jan 2025
It was a pleasurable place.
Comment from Hotel Management
11 Jan 2025 by General Manager, Hotel Management
Dear Keyote, We appreciate you choosing the Renaissance Phoenix Downtown Hotel and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Tracy StoltzGeneral Manager
by A verified traveler
Posted 8 Jan 2025
Pleasing place, good area and clean.
by A verified traveler
Posted 6 Jan 2025
Everything was great
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Tina, Thank you for the perfect rating. We are glad you had a wonderful time at Renaissance Phoenix Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Tracy StoltzGeneral Manager
by A verified traveler
Posted 6 Jan 2025
Really enjoyed my overnight stay here for their New Year’s Eve party. Friendly staff, clean hotel and plenty of food places in and around the hotel. Highly recommend for anybody needing a stay in DT PHX.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by General Manager, Hotel Management
Dear Melissa, Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any problems you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Tracy StoltzGeneral Manager
by A verified traveler from New York
Posted 4 Jan 2025
Very clean and safe
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Takashi, Thank you so much for your kind words about the Renaissance Phoenix Downtown Hotel! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Tracy StoltzGeneral Manager
