Ratings based on 1,000 Verified Reviews
2.6 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 7 Jan 2024
Dirty bed sheet has cigarette marks . Book non smoking then receive a smoking smelly room. No heater. Never come back again
Comment from Hotel Management
9 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler from Phoenix
Posted 4 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
9 Jan 2024 by Sophia CSR, Hotel Management
Hi Devina,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
30 Dec 2023 by Sophia CSR, Hotel Management
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
by A verified traveler from Los Angeles
Posted 24 Dec 2023
Comment from Hotel Management
28 Dec 2023 by Sophia CSR, Hotel Management
Hi Alexander,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
by A verified traveler
Posted 19 Dec 2023
Smell of smokes everywhere in a “non smoking” room. Cigarette holes on the sheet.
Comment from Hotel Management
21 Dec 2023 by Sophia CSR, Hotel Management
Dear Guest,I'm incredibly sorry to hear about the discomfort and inconvenience caused by the smoke odor and the condition of the sheets in your designated non-smoking room. This is unacceptable and doesn't align with our standards. We deeply apologize for this oversight and the inconvenience it caused. Rest assured, we'll investigate this matter thoroughly and take immediate steps to ensure that our rooms are smoke-free and well-maintained. Your feedback is invaluable, and we're committed to rectifying this issue to ensure a more pleasant experience for our guests in the future.
by A verified traveler
Not safe
Posted 17 Dec 2023 on HotelsComically awful. Police activity at property
Visibly stained and tattered linens
First time I’ve ever walked out because of conditions
Comment from Hotel Management
18 Dec 2023 by Sophia CSR, Hotel Management
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.
by A verified traveler
better than the gutter, i suppose
Posted 17 Dec 2023 on Hotelsstained/burned bedding. a dead beetle on the wall next to the sink. the room smelled bad. stained walls and broken flooring.
Comment from Hotel Management
18 Dec 2023 by Sophia CSR, Hotel Management
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
