Ratings based on 979 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Steven,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 17 Nov 2024
Thx
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Ricardo,We appreciate your feedback and regret any inconveniences you encountered during your stay. Please feel free to reach out to our management team with further details for future improvements. Your comments are valuable to us.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jamal,We are thrilled to hear that you had a fantastic experience during your stay with us! It was our pleasure to provide you with outstanding service, and we look forward to welcoming you back soon for another enjoyable visit.
by A verified traveler
Posted 15 Nov 2024
The room is very sparse to the point to where there was only a bottom sheet on the bed. They don't do shampoo, but they do three bars of soap.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello MICHAEL,We appreciate your feedback regarding the room amenities. Our housekeeping team usually provides a basic set of toiletries and linens for guest comfort. We recommend future guests to reach out to our reception for any additional items needed during their stay.
by A verified traveler
Posted 14 Nov 2024
Love this place
Comment from Hotel Management
14 Nov 2024 by Brand Experience Team, Hotel Management
Hi Christina,Thank you for the excellent rating!! Maz K.#Team6
by A verified traveler
Posted 10 Nov 2024
Door had been kicked in before and would not close right. Walls had stains on them as well as the sheets and pillow cases. Fridge was busted and the desk had a hole in it.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Joshua, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable to us and will be shared with the relevant departments for further review and improvement purposes. Should you have any further concerns, please feel free to reach out to our management team for assistance.
by A verified traveler
Posted 10 Nov 2024
Good location
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Allen,We're thrilled to hear you enjoyed our hotel's convenient location! We strive to offer an ideal setting for our guests to explore and enjoy their stay to the fullest. Should you need any further assistance or have any feedback to share, please feel free to reach out to our management team directly.
by A verified traveler
Posted 8 Nov 2024
I booked my room 30 minutes before arriving, more than enough time for my reservation to show up on their screen. When I get into the office the front/owner says he cannot find my reservation. So I wait about 15 min. Still not there. There's very little cars in parking lot, so there must be rooms available. So I leave and contact Expedia the next day. The owner tells Expedia that I checked in, so I get no refund.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Feliciano,We apologize for any inconvenience you experienced during your recent stay. For any reservation concerns, we recommend reaching out to our management team directly for assistance in addressing any booking discrepancies or refunds. Your feedback is appreciated as we strive to improve our services for all guests.
by A verified traveler from Winslow
Posted 7 Nov 2024
The worst place we've ever stayed. This location should not be available on any booking sites. LEAKY CEILINGS
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Bernadine,We apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers.Maz K.#Team6
by A verified traveler
Posted 26 Oct 2024
Way too expensive for the area and the condition of the property
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Mayra, We appreciate your feedback and regret to hear about your disappointment. Guest satisfaction is a top priority for us, and we encourage you to reach out to our management team directly to discuss your concerns further. Your comments are invaluable and help us continue to improve our offerings for future guests.
