Ratings based on 1,136 Verified Reviews
2.0 Room cleanliness
2.7 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Sophia CSR, Hotel Management
Hi Todd,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 24 Dec 2024
Room reeked of cigarettes. Mirror smashed. Cockroaches in the bathroom coming out at night near the beds. Homeless people beating on the door several times. Grey dirt footprints on my room door from vagrants kicking it. Swimming pool on south side of Hotel filled with dirt and topped with rocks. A couple of units being remodeled: plaster, sinks and debris thrown off second floor level into the parking lot - not removed. This is a really bad neighborhood. Even the Denny's Restaurant next door is getting that run down look. This is the worst hotel room I have ever seen. The Staff was nice! I will never stay here or in this area ever again. The Vacation Inn, north across Thomas Ave is now apartments - but the neighborhood is 3rd world. Former La Quinta is now this Motel Six and it is a war zone.
Comment from Hotel Management
26 Dec 2024 by Sophia CSR, Hotel Management
Hi Wade,We apologize for the numerous issues you encountered, from the unpleasant odour in the room to the safety concerns with both the environment and the property itself. This experience is far from the standard we aim to provide, and we take your concerns seriously. We will address these issues with our team, including improving room cleanliness, ensuring safety and security measures are in place, and taking immediate action on maintenance and construction projects. We appreciate your kind words about the staff and will continue working to make sure future guests have a more positive experience. Thank you for your feedback.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Sophia CSR, Hotel Management
Hi Michael,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 23 Dec 2024
This was by far the worst hotel I’ve ever stayed at in my life. Every time I came back to my room from being out I had to have my room key reset 5 times. Which means means walking all the way around the building. The prostitution was every night I was there, asking if I want company. No I do not. DO NOT STAY HERE
Comment from Hotel Management
23 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret the unacceptable experience you had during your stay. The issues you described, including repeated key resets and inappropriate activity, are deeply concerning and do not reflect the standards we strive to uphold. Your feedback has been shared with management to address these problems urgently. We understand your frustration and regret that we failed to provide a safe and comfortable environment. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 18 Dec 2024
Whenever I've stayed anywhere since 1992 I've stayed at motel 6. For the most part always been clean staff always nice. The best part is my 4 legged furr family is always welcome no matter what .This last stay in phoenix has been very pleasurable. I'm really impressed with the room I had. I stayed there when it was the other brand motel and it was scary. Guys at front desk was nice the only problem I had was not being able to turn the TV on .microwave and fridge is something never thought of. I'll be back there for sure
Comment from Hotel Management
19 Dec 2024 by Sophia CSR, Hotel Management
Hi Violet,Thank you for sharing your experience! We are so glad to hear that your stay in Phoenix was pleasurable and that you were impressed with the improvements to the room. It's wonderful that you have always felt welcomed, especially with your furry family members, as we truly value our pet-friendly environment. However, we apologize for the issue with the TV and will look into it to ensure everything works properly. We are excited to welcome you back in the future and appreciate your continued loyalty to Motel 6!
by A verified traveler
Posted 12 Dec 2024
room cleanish, outside dirty, cold shower.
Comment from Hotel Management
13 Dec 2024 by Sophia CSR, Hotel Management
Hi Gregory,Thank you for your feedback. We are glad to hear that the room was clean, but we apologize for the issues you experienced with the outside area and the cold shower. Cleanliness throughout the property and consistent hot water are important to us, and we will address these concerns immediately. We appreciate your input and hope to offer a better experience on your next visit.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Sophia CSR, Hotel Management
Hi Vasanth,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Sophia CSR, Hotel Management
Hi Josh,Thank you for your 5-star rating! We feel truly grateful to have you as our guest. Providing exceptional comfort and service is our passion. We look forward to seeing you again soon!
by A verified traveler
Posted 4 Dec 2024
The new owners are very friendly and conscientious and intend to make all needed improvements to this old facility. Even in its present state, the room was pretty good for the price.
Comment from Hotel Management
5 Dec 2024 by Sophia CSR, Hotel Management
Hi Terri,Thank you for your understanding and positive feedback! We are glad to hear that you had a good experience with the room, especially given the ongoing improvements. Our new owners are committed to making necessary upgrades to enhance the guest experience, and we are excited about the future of the property. We appreciate your patience and look forward to welcoming you back as we continue to make progress.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Sophia CSR, Hotel Management
Hi Mark,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
