Ratings based on 779 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
It was awful. We asked for a refund and left immediately. Felt very unsafe there.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Susan,We're sorry to hear about your experience. Your feedback is valuable to us and has been shared with our team for review and improvement. If you have any further concerns, please contact our management directly.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Bianca, We're sorry to hear you didn't fully enjoy your stay. Feel free to contact us to provide more details about your experience so we can address any concerns. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 23 Aug 2024
The toilet constantly ran towel rack fell off wall when I hung towel light over toilet didn’t work and worst of all room had absolutely no hot water
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Erick,We appreciate you taking the time to share your feedback with us. We encourage guests to reach out to our management team directly to address any concerns during their stay. Your experience will be shared with our team to ensure we continue to improve our services. Thank you for choosing to stay with us.
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Ruslan,We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any further feedback to address your concerns and improve our services for the future.
by A verified traveler
Posted 16 Aug 2024
There’s no hot water
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Onie,We're sorry to hear about the inconvenience you experienced with the hot water during your stay. Your feedback is valuable to us and we will address this with our team to ensure it's an isolated incident. Thank you for bringing this to our attention.
by A verified traveler
Posted 11 Oct 2023
The property wasn't open to the public. For homeless use only.
Comment from Hotel Management
12 Oct 2023 by Guest Relations Specialist, Hotel Management
Hi Catherine, We appreciate your feedback, though we want to clarify that we maintain an inclusive and welcoming environment for everyone. It's possible there may have been a misunderstanding or confusion, but rest assured that we are committed to providing a comfortable and safe experience for all our guests. Your comments are valuable in helping us maintain our commitment to hospitality.
by A verified traveler from henderson
Posted 4 Aug 2023
Comment from Hotel Management
24 Aug 2023 by Guest Relations Specialist, Hotel Management
Hi Teresa! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We hope that you'll give us another chance to change your perception of our hotel.
by A verified traveler from Weymouth
Posted 18 May 2023
I couldn’t even get to stay at the property. I booked the at the property weeks in advance but when I got there, they told me that all reservations were full and their rooms were sold out. I even showed them my confirmation number but the staff claimed it was a “glitch.” Never got my refund and had to spend extra money somewhere else.
Comment from Hotel Management
18 May 2023 by Guest Relations Specialist, Hotel Management
Hi Johnathan! Thank you for taking the time to write this review and share your experience. Occurrences like yours are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and we regret to hear that this system failed you. Thank you so much for taking the time to share this review and for contacting us to give us theopportunity to address this situation.
by A verified traveler
Never again
Posted 11 May 2023 on HotelsWater never got hot, pool was broken, sidewalks were dirty, room key’s kept failing, guests fighting in the parking lot, my greeting from office person was a rude “What’s up?”
Comment from Hotel Management
12 May 2023 by Guest Relations Specialist, Hotel Management
Hi Daniel! We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a five star experience and it is disheartening that this is not the impression we left you with. It is always our goal to give you a 5 star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.
by A verified traveler
Posted 10 May 2023 on Hotels
Comment from Hotel Management
11 May 2023 by Guest Relations Specialist, Hotel Management
Hello Karen! We regret to discover that you weren't thoroughly impressed with us during your most recent stay. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. We hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.
