Ratings based on 747 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Room was nice and clean. Great customer service.
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
Cruz, it’s wonderful to hear that you had a positive experience with our clean rooms and attentive service. Your feedback means so much to us, and we look forward to your next visit!
by A verified traveler from Federal Way
Posted 14 Nov 2024
The location was great for easy access to the freeways, free parking, minimal traffic. The major concern I have with the hotel was the mattresses in our room number 633 were severely worn out and uncomfortable. That’s not to put blame on the staff, who were always kind and pleasant. Upon check-in, I would like to see the staff more knowledgeable about the rooms when asked questions regarding features - mainly when asked questions about the bathroom, facilities, shower versus tub, etc.. The younger generation does not seem to know what a bathtub means. They see the shower and a soaking tub as one and the same. And I’ve had this problem and many other hotels. It would be nice if the check-in staff was required to tour the rooms and have an intimate knowledge of what each room offers in the way of sleeping options and bathroom layouts.
Cheers!!
Comment from Hotel Management
16 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for staying with us at the Marriott Phoenix Chandler, Timothy! While we're happy to hear that our excellent location and friendly team impressed you, it's disappointing that we were unable to completely win you over. Your comments about the mattresses and staff training are helpful and we will be discussing your input internally. Please return soon so we can work to earn another star or two.
by A verified traveler
Posted 10 Nov 2024
Luv the property
Comment from Hotel Management
14 Nov 2024 by Hotelmgmt, Hotel Management
We love hosting you, Danny! Thanks so much for choosing the Marriott Phoenix Chandler and rating us five-stars. We can't wait to see you again!
by A verified traveler
Posted 4 Nov 2024
The staff was excellent. Went way above to help.
Comment from Hotel Management
7 Nov 2024 by Hotelmgmt, Hotel Management
Christine, we’re thrilled that our team’s dedication helped make your stay memorable. Going the extra mile is what we aim for, and we’re glad you felt well taken care of. We look forward to welcoming you back and providing another exceptional experience!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Hotelmgmt, Hotel Management
We are sorry to see that your recent visit fell short of your expectations, Ryan. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserve.
by A verified traveler from North Plains
Posted 31 Oct 2024
OK
Comment from Hotel Management
5 Nov 2024 by Hotelmgmt, Hotel Management
Kirby, thank you for giving the Marriott Phoenix Chandler a five-star rating! We’re delighted you had a satisfactory stay and hope to impress you even more next time. We look forward to your return!
by A verified traveler
Posted 31 Oct 2024
Very clean and helpful staff.
Comment from Hotel Management
2 Nov 2024 by Hotelmgmt, Hotel Management
It is wonderful to know that you found Marriott Phoenix Chandler to be very clean and that the team provided helpful service during your stay. Creating a welcoming and well-maintained environment for guests is always a priority. Looking forward to welcoming you back for another comfortable and enjoyable visit.
by A verified traveler
Posted 22 Oct 2024
It’s excellent for business people. It’s very practical.
Comment from Hotel Management
24 Oct 2024 by HotelMgmt, Hotel Management
Leonardo, we appreciate your recognition of the Marriott Phoenix Chandler as an ideal choice for business travelers. It's great to know we met all of your needs, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 13 Oct 2024
Great experience all the way around. Especially love our Starbucks anchored breakfast and your server counter staff was extraordinary. She did a great job!
Comment from Hotel Management
16 Oct 2024 by HotelMgmt, Hotel Management
Thank you, James, for sharing your wonderful experience with us! It’s great to know you loved your breakfast at Starbucks and that our staff’s service stood out. We look forward to the opportunity to host you again soon!
by A verified traveler from San Tan Valley
Posted 13 Oct 2024
Nice and clean property.
Comment from Hotel Management
16 Oct 2024 by HotelMgmt, Hotel Management
It’s wonderful to hear that our attention to cleanliness made such a positive impression, Bjorn! Thank you for your kind words. We’d love to have you stay with us again at the Marriott Phoenix Chandler.
