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Grand Hyatt Scottsdale Resort

4.5 star property
Luxury Scottsdale resort in Gainey Ranch with 4 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Scottsdale Resort

10 outdoor pools, open 6:00 AM to 11:00 PM, cabanas (surcharge)
Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Fireplace
Couples treatment rooms, sauna, spa tub, steam room, hot springs

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Parking available
  • Breakfast available
The price is P12,421
P17,509 total
includes taxes & fees
Dec 6 - Dec 7

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Mountain View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Designer toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Mountain View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Palm)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Palm)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
  • 60 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Signature)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Signature)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 111 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Fountain Court)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Fountain Court)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Premium bedding
Egyptian cotton linens
  • 81 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio (with Firepit)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Patio (with Firepit)

Highlights

Patio
Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 37 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hospitality)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite (Hospitality)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 84 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 36.4 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Casita)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room (Casita)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
  • 112.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 Queen Beds with Sofa bed)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room (2 Queen Beds with Sofa bed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Courtyard View

Designer toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Sofa bed
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Designer toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LED TV
Renovated in 2024
Pillowtop bed
Egyptian cotton linens
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
7500 E Doubletree Ranch Rd, Scottsdale, AZ, 85258

What's nearby

  • OdySea Aquarium - 6 min drive - 5.1 km
  • Kierland Commons - 7 min drive - 7.0 km
  • Talking Stick Resort Casino - 8 min drive - 7.2 km
  • Scottsdale Fashion Square - 8 min drive - 8.1 km
  • Camelback Mountain - 13 min drive - 12.6 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 22 min drive

Restaurants

  • ‪Dairy Queen - ‬2 min drive
  • ‪Village Tavern - ‬8 min walk
  • ‪Pomo Pizzeria Napoletana - Scottsdale - ‬9 min walk
  • ‪Panera Bread - ‬11 min walk
  • ‪Famous 48 - ‬8 min walk

About this property

Grand Hyatt Scottsdale Resort

Luxury resort revitalized in 2024 and located near OdySea Aquarium
Located close to Talking Stick Resort Casino and Kierland Commons, Grand Hyatt Scottsdale Resort provides an adjacent golf course, 2 poolside bars, and a terrace. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this resort. Treat yourself to a massage, a detox wrap, or a body scrub at Spa Avania, the onsite spa. Be sure to enjoy a poolside location at one of the 4 on-site restaurants. Fitness classes are offered at the health club; other things to do include rock climbing. In addition to shopping on site and mini golf, guests can connect to free in-room WiFi.
Additional perks include:
  • 10 outdoor pools and a children's pool, with a waterslide, cabanas, and sun loungers
  • Full breakfast (surcharge), free bicycle rentals, and tennis courts
  • Valet parking (surcharge), access to a nearby indoor pool, and express check-out
  • 48 meeting rooms, massage treatment rooms, and a computer station
  • Guest reviews speak highly of the helpful staff
Room features
All 495 rooms have comforts such as premium bedding and first-run movies, in addition to thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets, pillowtop mattresses, and free cribs/infant beds
  • Bathrooms with designer toiletries and tubs or showers
  • 65-inch LED TVs with premium channels and first-run movies
  • Mini fridges, on-request microwaves, and coffee/tea makers

Languages

Croatian, English, Filipino, French, Hindi, Italian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 11.50 to 23.50 for adults and USD 4.50 to 9.50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Canyon Market
  • H2Oasis
  • Sandbar

Things to do

  • 10 outdoor pools
  • 2 spa tubs
  • 27-hole adjacent golf course
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Indoor pool (guest access)
  • Mini golf
  • Pro golf lessons
  • Pro golf shop
  • Rock climbing
  • Shopping
  • Tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Access to nearby indoor pool
  • Children's pool
  • Fenced pool
  • Free crib
  • Lifeguards on site
  • Microwave on request
  • Mini golf
  • Mini-fridge
  • Pool gate
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 48 meeting rooms
  • Computer station
  • Conference center (90,000 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • In a nature reserve
  • On a lake
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LED TV with premium digital channels
  • First-run movies
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per week (maximum USD 300 per stay)
Service animals are welcome, and are exempt from fees
1 total (up to 110 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 57.01 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 11.50 to 23.50 for adults, and USD 4.5 to 9.5 for children
  • Uncovered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per week (maximum USD 300 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 25 per night
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gainey Ranch Hyatt Scottsdale
Hyatt Gainey Ranch Resort
Hyatt Gainey Scottsdale
Hyatt Regency Gainey Ranch
Hyatt Regency Gainey Ranch Scottsdale
Hyatt Regency Resort Gainey Ranch
Hyatt Regency Scottsdale Gainey Ranch
Hyatt Regency Scottsdale Resort Gainey Ranch
Hyatt Resort Gainey Ranch
Scottsdale Hyatt Regency
Gainey Ranch
Gainey Ranch
Hyatt Gainey Ranch Resort
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch
Hyatt Regency Scottsdale Gain
Grand Hyatt Scottsdale
Grand Hyatt Scottsdale Resort Resort
Grand Hyatt Scottsdale Resort Scottsdale
Grand Hyatt Scottsdale Resort Resort Scottsdale
Hyatt Regency Scottsdale Resort Spa at Gainey Ranch

Frequently asked questions

Does Grand Hyatt Scottsdale Resort have a pool?

Yes, this property has 10 outdoor pools and a children's pool. Pool access is from 6:00 AM–11:00 PM.

How much does it cost to stay at Grand Hyatt Scottsdale Resort?

As of Dec 3, 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Scottsdale Resort on Dec 6, 2024 start from P 12,421.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Scottsdale Resort pet-friendly?

Yes, this resort allows pets (limit 1 total) with a maximum weight of up to 110 lbs per pet. There's a fee of USD 150 per accommodation, per week. Service animals are exempt from fees.

How much is parking at Grand Hyatt Scottsdale Resort?

Valet parking is available for USD 35 per night.

What time is check-in at Grand Hyatt Scottsdale Resort?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Hyatt Scottsdale Resort?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Grand Hyatt Scottsdale Resort located?

Located in Gainey Ranch, this luxury resort is within 6 mi (10 km) of OdySea Aquarium, Kierland Commons, and Talking Stick Resort Casino. Scottsdale Fashion Square and Camelback Mountain are also within 9 mi (15 km).

Grand Hyatt Scottsdale Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1001 reviews" "
Rating 8 - Good. 209 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful. We loved everything about our stay here! The pools, updated design, staff, view, and spa were all wonderful. Definitely feels like a luxury resort!
Stayed 1 night in Nov 2024

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
This will be a beautiful property when its finished. Unfortunately, it was still under construction when we visited so there were very limited dining and bar options. Large common areas in the lobby, grounds, and restaurants were off limits. Super disappointing. We really enjoyed the spa and the pools.
Stayed 3 nights in Oct 2024

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
This property is amazing!
Stayed 1 night in Nov 2024

10/10 Excellent

Clayton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gorgeous.
Stayed 2 nights in Oct 2024

10/10 Excellent

Traci

Stayed 2 nights in Sep 2024

8/10 Good

JIACHUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools. Beautiful surroundings.
Stayed 3 nights in Oct 2024

4/10 Poor

Tyler

Property going under a remodel. There were workers in the hallways at 6:00 am working and making noise. Restaurants were not open under going remodel It was the worst experience I would like compensation for this stay
Stayed 3 nights in Oct 2024

2/10 Terrible

Terry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction
Stayed 2 nights in Aug 2024

4/10 Poor

Stephanie, kenai

Stayed 1 night in Sep 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
New pools are fantastic. Remodeled rooms are very nice. Renovation of lobby, restaurants and many hallways were a major inconvenience and unsightly. Basically, a nice pool with a clean room hidden on a construction site.
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

The staff here went above and beyond for us. This time of year is off-peak so we had the pool complex mostly to ourselves & that was amazing. The food & drinks were delicious, service was impeccable, and our room was very high end with Balmain toiletries. Very pleased!
Stayed 1 night in Aug 2024

6/10 Okay

Harmony

Traveled with partner
Disliked: Amenities
This used to be our favorite resort in Scottsdale. Not sure we'll stay again. First, Expedia listed a room that wasn't even available, so we're chasing a refund for the extra we paid. Second, when we got there the credit card machines weren't working for incidentals, so they asked us to come back the next day, which we had every intention of doing. They called and woke us up the next morning to get credit card information the next morning, and when we didn't answer, they SENT SOMEONE TO OUR ROOM to try and get it. They left a letter asking us to cooperate with them. When we left to get brunch, we gave them a credit card to have on file, like we had intended to the whole time. The hotel is under construction, which is irritating, but will end at some point, so I try not to hold it against them. We did have to go up the elevator to the 4th floor, cross the hotel, and take a second elevator down to the 3rd floor to get to our room, which felt a little extreme, but I could look past that too. The thing that bothered me is that their renovations to "improve" the hotel have included removing all of the best parts of their pool. They used to have these amazing greek style structures and they removed them. Now the pool is only so-so instead of amazing. Our newly renovated room had a throw pillow someone had cut with a knife, and a ring on the table that housekeeping hadn't bothered cleaning. Food was overpriced for the quality. Overall just not a pleasant experience. Staff was great
Stayed 2 nights in Aug 2024

2/10 Terrible

Moana

The renovations was a mess
Stayed 1 night in Aug 2024

2/10 Terrible

Loren

Traveled with family and small children
Liked: Amenities
Pools was excellent for kids, but the bed was uncomfortable, kept waking up from back hurting. For and $300 night resort I figured y’all would have an nice comfortable bed
Stayed 1 night in Aug 2024

10/10 Excellent

Cesar, Romeville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Joseph, Orland Park

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Renovations without notification when booking.
Stayed 5 nights in Aug 2024

2/10 Terrible

Desiree

Traveled with family
Disliked: Staff & service, property conditions & facilities
Unfortunately this was an awful/terrible experience. The hotel was under major renovation . The hotel smelled and during this time you could hear banging nonstop, smell of paint (had major headaches my entire stay). Guests were coughing in the hallway from the construction. I felt unsafe and have no idea what chemicals my family breathed in during our stay. We couldn’t get to our room multiple times because they would shutdown the elevator and staircase. Couldn’t even bring the car upfront to unload and reload our luggage. There was. Not restaurant, lobby, main bar, gift shop, areas to sit and relax. This hotel should have been “not in service” It was such a bad experience and this is a shame you would subject a family on vacation in this manner. We travel often for my husband job and this was beyond disappointing. I have autoimmune disease and severe asthma unfortunately and this hotel was not idea for my already health issues. This information should have been provided when booking this hotel.
Stayed 3 nights in Jul 2024

4/10 Poor

Yousef

Liked: Cleanliness
Disliked: Property conditions & facilities
Construction was inconvenient. Elevators were down. The hotel was extremely noisy with Children
Stayed 2 nights in Jul 2024

6/10 Okay

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Expedia failed to tell us that the whole hotel was under construction elevators were not working, had to lug all of our luggage up three flights of stairs only banquet halls used as restaurants were open Thankfully pools were in working order and were awesome
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2024

4/10 Poor

Lisa

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel based on an Instagram post I saw about the new renovated pool and all the activities they offered. I knew the property was under some construction, but this was wayyyyyyy more than the company eluded to online. The only elevator in the front wasn’t working so I hiked four flights of stairs to get to my room. The property layout was extremely confusing and the other elevator they had didn’t go to certain areas of the hotel. When the elevator was working it would jolt you when it stopped and at one point I thought I was going to be stuck in the elevator. There was no air conditioning in the elevator or on most of the floors because of all the construction. The ice machine on our floor wasn’t working also. I would not be complaining if I got a discounted rate but these were normal prices for a stay at a hotel under major construction. At the pool on a Saturday, they had cranes moving large pieces of the building in front of us, almost couldn’t hear the music. The lobby bar was a makeshift meeting room. The coffee shop was a makeshift meeting room as well and were unable to make hot lattes due to lack of equipment. I do not believe they should be allowed to have guests with this much renovation going on. I can’t imagine anyone older or with a disability being able to maneuver around the hotel with ease. God forbid there was a fire, we would’ve burned in the building trying to get out!
Stayed 2 nights in Jul 2024

10/10 Excellent

Marla

Stayed 1 night in Jul 2024

2/10 Terrible

Jerry

Stayed 1 night in Jul 2024