Ratings based on 1,185 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
No elevator service
Comment from Hotel Management
18 Jan 2025 by Customer Service, Hotel Management
Randy, thank you for sharing your feedback. The team at Hyatt Place Scottsdale/Old Town appreciates your understanding regarding any inconvenience you experienced. We're glad to have had the opportunity to host you and look forward to welcoming you back for an improved experience.
by A verified traveler
Posted 15 Jan 2025
Good location
Comment from Hotel Management
17 Jan 2025 by Customer Service, Hotel Management
Bernardo, thank you for staying with us at Hyatt Place Scottsdale/Old Town. It's wonderful to hear you appreciated our location. We hope to welcome you back soon.
by A verified traveler
Posted 14 Jan 2025
We did only request housekeeping for one day only for our stay of 3 nights, but what was done was pretty minimal.
Comment from Hotel Management
15 Jan 2025 by Customer Service, Hotel Management
Anita, thank you for sharing your experience. The team strives to provide attentive service and values your feedback for future improvements. Your insights are appreciated.
by A verified traveler
Posted 12 Jan 2025
Located in the heart of old Town Scottsdale!
Comment from Hotel Management
14 Jan 2025 by Customer Service, Hotel Management
Stuart, we’re delighted you loved your experience at Hyatt Place Scottsdale/Old Town. Being centrally located truly enhances the stay, offering easy access to all that Old Town Scottsdale has to offer. We hope to welcome you back soon!
by A verified traveler
Posted 12 Jan 2025
Excellent location, clean, breakfast very good.
Comment from Hotel Management
13 Jan 2025 by Customer Service, Hotel Management
Kary, thank you for staying with us at Hyatt Place Scottsdale/Old Town. We’re delighted to hear you enjoyed our prime location, tidy accommodations, and delicious breakfast offerings. We hope to welcome you back soon!
by A verified traveler from Santa Clarita
Posted 11 Jan 2025
The check-in was quick. The property was clean and the breakfast was abundant.
Comment from Hotel Management
12 Jan 2025 by Customer Service, Hotel Management
Julie, thank you for staying with us at Hyatt Place Scottsdale/Old Town. We're thrilled to hear you appreciated the quick check-in and cleanliness, as well as the generous breakfast offerings. We're looking forward to welcoming you back in the future!
by A verified traveler
Posted 10 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Customer Service, Hotel Management
Thanks for the amazing rating, John!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Scottsdale/Old Town!
by A verified traveler
Posted 10 Jan 2025
Comment from Hotel Management
12 Jan 2025 by Customer Service, Hotel Management
Thank you for the 4/5 rating, Namsoo!We are excited to see that you had an enjoyable experience at Hyatt Place Scottsdale/Old Town. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
by A verified traveler
Posted 6 Jan 2025
The staff were awesome and I appreciated how friendly everyone was. The room and property are a bit older so some wear and tear shown through (dingy carpeted floors, chipped/worn out baseboards, faint stains on the couch in my room etc), but it’s in a very convenient location in Old Town so that was good. The parking isn’t horrible, but you’d be less likely to get a spot onsite the later in the day you show up so be aware.
Comment from Hotel Management
8 Jan 2025 by Customer Service, Hotel Management
Janelle, the team is glad to hear you found everyone to be friendly and accommodating. The age of the property can sometimes be noticeable, but the convenient location is indeed a highlight. Taking note of your parking feedback is appreciated, and the team will use it to consider improvements.
by A verified traveler from Phoenix
Posted 3 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Customer Service, Hotel Management
Teresa, we’re delighted you loved your experience at Hyatt Place Scottsdale/Old Town. Thank you for choosing to stay with us, and we hope to welcome you back soon!
