Ratings based on 836 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Really like the hot breakfast that included eggs, potatoes sausage, and hot oatmeal
by A verified traveler
Posted 2 Sep 2024
This hotel was nice and clean, and the staff was very friendly.
Great breakfast included with our stay.
Comment from Hotel Management
5 Sep 2024 by Customer Care Team, Hotel Management
Hi Sylvia, Thank you for providing your feedback on your recent stay at our hotel; we are much appreciative. We are pleased that both the service that our staff provided and the cleanliness of your room met with your satisfaction, and it's great to hear that you enjoyed our breakfast so much. We hope that you will return to stay at our hotel when you make a return trip to Phoenix.Warm regards,Guest Experience Team
by A verified traveler
Posted 1 Sep 2024
Everything went good
Comment from Hotel Management
2 Sep 2024 by Customer Care Team, Hotel Management
Hello Sarmad, thank you for taking the time to share your feedback! We're glad to hear that everything went well during your stay at Homewood Suites by Hilton-Happy Valley Phoenix. If there is anything specific that stood out to you as exceptional, we would love to hear about it. Your satisfaction is important to us, and we appreciate you choosing to stay with us. We look forward to welcoming you back on your next visit.Warm regards,Guest Experience Team
by A verified traveler
Posted 1 Aug 2024
Clean. Kitchen has everything. Front desk is friendly.
Comment from Hotel Management
5 Aug 2024 by Guest Experience Team, Hotel Management
Hello there, Thank you for taking the time to leave us a review! We are pleased to hear that you found our hotel clean, with a well-equipped kitchen, and friendly front desk staff. We are always striving to provide a positive experience for our guests. Your feedback is invaluable in helping us improve and we appreciate your comments. We hope to welcome you back again soon!Warm regards,Guest Experience Team
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Guest Experience Team, Hotel Management
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team
by A verified traveler
Excellent stay
Posted 13 Jul 2024 on HotelsWell first my name is Jason not Yolanda.when we arrived at the hotel it was very nice everyone was friendly great staff everything that we wanted and more was there great rooms very clean cool AC nice TV free Wi-Fi free breakfast in the morning I can't say anything bad about this place I will come there again I recommend you guys do the same
Comment from Hotel Management
16 Jul 2024 by Customer Care Team, Hotel Management
Thank you for your glowing review, Jason! We strive to deliver memorable experiences for all our guests, and it's wonderful to hear you had an excellent stay with us at Homewood Suites by Hilton-Happy Valley Phoenix. From the clean rooms, nice TV, and functional AC to our complimentary breakfast and Wi-Fi services, it's great to know that our accommodation was perfect for your needs. Our committed team works very hard to make sure they provide the best services to our guests, and your recognition of our friendly staff is gratifying. Thank you for recommending our hotel to potential guests. We are delighted that you enjoyed your time with us so much, and it's heartening to hear you intend to stay with us again. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thanks again for your fantastic review and continued support. We sincerely appreciate both. Safe travels!Warm regards,Guest Experience Team
by A verified traveler
Posted 17 Jun 2024
Overall hotel is good but the reason why gave four stars bcz they didn’t clean the room one day.
Comment from Hotel Management
18 Jun 2024 by Customer Care Team, Hotel Management
Thank you for staying with us at Homewood Suites by Hilton-Happy Valley Phoenix and sharing your feedback, Zafarjon! We are pleased to learn you had a positive overall impression of our hotel. We hope your stay was relaxing and you had a good night's sleep at our property. We apologize for any inconvenience caused by your room not being serviced one day during your stay. We appreciate you bringing this matter to our attention, and we would like to clarify that we are not offering daily HSKP/cleaning services, as our housekeeping is tailored to your comfort. Our flexible housekeeping policy involves a full cleaning of our rooms prior to check-in and scheduled cleanings for stayover guests. We are sorry if this was not clearly communicated to you. Your satisfaction is important to us, and we have noted your feedback and will use it to enhance the guest experience at our hotel. We trust that everything else was to your satisfaction, and we look forward to welcoming you again and hope to provide an even better experience the next time. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team
by A verified traveler
Posted 29 May 2024
Appreciated the digital check-in option. Made my stay so much more efficient.
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Hello! Thank you for your feedback! We're glad to hear that you found our digital check-in option helpful during your stay. We're always looking for ways to make our guest's experience more efficient and convenient. Your feedback is valuable to us, and we will continue to improve our services based on your suggestions. We hope to see you again soon at Homewood Suites by Hilton-Happy Valley Phoenix. Thank you for choosing to stay with us!Warm regards,Guest Experience Team
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize that we fell short in this instance. We take poor experiences very seriously; therefore, we would appreciate any feedback you could provide to improve, as that would allow us to take corrective measures for your future visits. We are saddened if one of our guests leaves with less than a first-rate experience - this is very unlike us. We sincerely hope you'll give us another chance to serve you better and host you more successfully. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Warm regards,Guest Experience Team
by A verified traveler
Great stay!
Posted 6 May 2024 on HotelsVery clean and nice and quiet! Bed was comfortable. The service was awesome.
Comment from Hotel Management
8 May 2024 by Customer Care Team, Hotel Management
Thanks so much for taking the time to write a glowing review of our hotel, Jeanne! We are overjoyed to hear you had a great stay at Homewood Suites by Hilton-Happy Valley Phoenix. We take pride in delivering exceptional products/services for our guests, and it brings us immense joy to read you appreciated our clean and quiet accommodations, comfortable bed, and excellent service. Providing our guests with an enjoyable experience is of the utmost importance to us, and we are so pleased we achieved said task with you. Your satisfaction is what drives us, and we can't wait to have you back for another memorable experience. Thank you for staying with us on this journey and sharing your positive experience with us and the community. We are truly grateful for both. Safe travels!Warm regards,Guest Experience Team
