Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler from Twinsburg
Posted 18 Nov 2024
The staff were nice
Comment from Hotel Management
20 Nov 2024 by Pinky, Hotel Management
Thank you for your feedback! We're delighted to hear you found our staff to be nice. Providing friendly and welcoming service is important to us, and your kind words mean a lot. We look forward to having you back again soon!
by A verified traveler
Posted 17 Nov 2024
the front desk was very accommodating. great tv remote, good shampoo and soap dispenser, and provided shuttle service to airport.
Comment from Hotel Management
20 Nov 2024 by Pinky, Hotel Management
the front desk was very accommodating. great tv remote, good shampoo and soap dispenser, and provided shuttle service to airport.
by A verified traveler
Posted 17 Nov 2024
Convenient location to the airport with shuttle service
Comment from Hotel Management
20 Nov 2024 by Pinky, Hotel Management
Thank you for your feedback! We’re glad you enjoyed our convenient location and shuttle service. It’s great to know we could make your travel experience a little easier. We hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
Room bathtub was dirty and in bad shape. There was coffee in the room, but no coffee maker. The comforter had rips in it. And there was dust bunnies on the floor.
Comment from Hotel Management
20 Nov 2024 by Pinky, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet expectations. The cleanliness and condition of our rooms are very important to us, and we regret the oversights you experienced with the bathtub, comforter, and overall room setup. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately.We value your input and would welcome the opportunity to make things right. Please don’t hesitate to contact us directly if there’s anything we can do to improve your experience in the future.
by A verified traveler
Posted 12 Nov 2024
good
Comment from Hotel Management
15 Nov 2024 by AGM, Mindy, Hotel Management
Thank you so much for staying with us, we look forward to your return.
by A verified traveler
Posted 10 Nov 2024
Great place to stay, but this time no 24 hr coffee. When you've got a very early flight, a cup at the hotel is so nice. And not that nasty stuff in all hotel rooms or that horrendous packet of dried crap they call creamer.
Comment from Hotel Management
11 Nov 2024 by AGM, Mindy, Hotel Management
Hello thank you for the review, we do offer coffee 24 we apologize for the inconvenience of not having it ready for you, next time you are in town let us know and we will be happy to make you a fresh pot!
by A verified traveler
Posted 5 Nov 2024
The hotel was clean and staff was friendly
Comment from Hotel Management
7 Nov 2024 by AGM Mindy, Hotel Management
Hello Gregory , thank you so much for the review were pleased to hear our staff and cleanliness met your expectations, we hope to be your hotel of choice whenever you are in town!
by A verified traveler
Posted 31 Oct 2024
It was clean the staff was very friendly and they offer a free shuttle to the airport the driver was very courteous!
Comment from Hotel Management
7 Nov 2024 by AGM MINDY, Hotel Management
Thank you so much we are happy to hear you found the staff to be friendly and the hotel to be clean, we look forward to your return.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
7 Nov 2024 by AGM Mindy, Hotel Management
Hello Juan , please visit again soon!
