Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Customer Service, Hotel Management
Thanks for sharing this perfect rating, Anita!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Phoenix North Happy Valley! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
by A verified traveler
Posted 18 Dec 2024
Many unexpected charges. Noisy and terrible bed. Very uncomfortable mattress.
Comment from Hotel Management
19 Dec 2024 by Customer Service, Hotel Management
Penelope, thank you for sharing your thoughts with us. It is important to address unexpected experiences, and we wish we could have made your stay more comfortable. Your feedback will be considered moving forward, and we hope to provide you with a better experience in the future.
by A verified traveler
Posted 8 Dec 2024
Great place very comfortable beds clean and safe.
Comment from Hotel Management
8 Dec 2024 by Antoinette Front Office Manager, Hotel Management
Greg, thank you for your positive review! We hope that you choose Hilton Garden Inn when you come back to visit Phoenix!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Richard, thank you for choosing to stay with us at Hilton Garden Inn Phoenix North Happy Valley. We’re thrilled you had a positive experience. We hope to welcome you back soon!
by A verified traveler
Posted 2 Dec 2024
Beautiful property although they we’re remodeling the lobby area. The breakfast is not complementary. Coffee if available.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Susan, thank you for your review. We’re delighted you loved your experience at Hilton Garden Inn Phoenix North Happy Valley. Our team is thrilled to know you appreciated the property despite the ongoing lobby enhancements. We hope to welcome you back soon.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Maria, thank you for choosing to stay with us at Hilton Garden Inn Phoenix North Happy Valley. We're pleased to see that you had a positive experience and hope to welcome you back soon.
by A verified traveler
Posted 30 Nov 2024
Property was under renovation. It seems old.
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
Shoumya, thank you for staying with us at Hilton Garden Inn Phoenix North Happy Valley. We're glad you chose our hotel and appreciate your understanding during the renovation process. We're looking forward to welcoming you back in the future once updates are complete. Safe travels!
by A verified traveler
Posted 17 Oct 2024
I been staying here for the last 7 years 2x every year. from 98.00 dollars too 250.00 geez
Comment from Hotel Management
25 Oct 2024 by Customer Service, Hotel Management
Roybal, thank you for sharing your experience. It's disappointing that your expectations were not met during your stay. The team constantly strives to provide excellent service and is always available to assist with any requests or questions. Your feedback will be taken into consideration for future improvements.
by A verified traveler
Posted 14 Oct 2024
I had a great stay, and all went smoothly. The bar/breakfast host staff were so friendly and helpful, and provided great service. Having complimentary bottled water was FANTASTIC for these hot days. I so appreciated it!!
Comment from Hotel Management
16 Oct 2024 by Customer Service, Hotel Management
Jessica, we're delighted you loved your experience at Hilton Garden Inn Phoenix North Happy Valley. Our team is thrilled to hear that you found the service friendly and helpful, and we're glad you enjoyed the complimentary bottled water. We hope to see you again soon!
by A verified traveler
Posted 13 Oct 2024
We had booked a junior suite. Upon arrival we were checked in only to find that our room was a substandard one king bed in a noisy area of the hotel. When I went up front to check with them on why we were not in the suite we had booked I was told they don’t have suites available.
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Edward, the team is sorry to hear that there was an issue with the room reservation during your stay. They strive to ensure every guest has a pleasant experience and will make efforts to offer better solutions in the future. Thank you for sharing your feedback.
