Ratings based on 1,140 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Leaking foucets, noisy air condition, mold, receptacles did not have power.
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 19 Dec 2024
Staff and breakfast served was excellent
Comment from Hotel Management
19 Dec 2024 by Nikki K., Hotel Management
Thank you for your kind words! We’re thrilled to hear you enjoyed our staff’s service and the breakfast. Your feedback means a lot to us, and we look forward to welcoming you back again soon.
by A verified traveler
Posted 19 Dec 2024
Rough area of town
Comment from Hotel Management
19 Dec 2024 by Nikki K., Hotel Management
Thank you for sharing your feedback. We understand that the location of a property plays an important role in the overall experience, and we’re sorry to hear that our area didn’t meet your expectations.Our team is committed to providing a safe and welcoming environment for all our guests, and we work hard to ensure your comfort during your stay. We appreciate your input and will continue to look for ways to enhance the guest experience.
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Nikki K., Hotel Management
Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had such a positive experience with us. Our team works hard to provide exceptional service and a comfortable stay, so it means the world to us that you enjoyed your time here.We truly appreciate your kind words and your support. It was our pleasure to host you, and we can’t wait to welcome you back again in the future!
by A verified traveler
Posted 18 Dec 2024
Room service did not clean my room for the two nights I’ve been there
Comment from Hotel Management
19 Dec 2024 by Nikki K., Hotel Management
Thank you for your feedback. I’d like to apologize for any inconvenience you experienced during your stay. To ensure privacy and comfort for our guests, we do not enter rooms for housekeeping unless it is requested. I’m sorry we didn’t communicate this policy clearly during check-in.We truly appreciate your understanding, and we’ll make sure to improve our communication about this moving forward. Please don’t hesitate to reach out if there’s anything we can do to make your next stay more enjoyable.
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by FOM, Hotel Management
Good morning Luis, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. We are thrilled to hear that you enjoyed your stay and do hope you will book with us again the next time you are in the Pheonix area. Jon KreitlerFront Office ManagerGreenTree Inn and Suites
by A verified traveler
Posted 13 Dec 2024
The pictures don’t look anything like the property. The room was dirty and there was red wine splattered on the wall. The AC didn’t work either. Sheets had stains, floor was dirty, hair in the shower. Enough said. The people that worked the front counter were really nice though.
Comment from Hotel Management
13 Dec 2024 by FOM, Hotel Management
Good morning Cole, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites
by A verified traveler
Posted 11 Dec 2024
As mentioned above
Comment from Hotel Management
13 Dec 2024 by FOM, Hotel Management
Good morning Smeet, thank you for taking the time to leave us this review, we are always striving to improve ourselves and your feedback is invaluable in that regard. Jon KreitlerFront Office ManagerGreenTree Inn and Suites
