Ratings based on 967 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
by A verified traveler from Walden
Posted 10 Dec 2024
Convenient location to airport
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Dear James, Thank you for taking the time to share your review. We are pleased that our location near the airport was convenient for your travel plans. We appreciate your valuable feedback and look forward to welcoming you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 26 Nov 2024
Great condition, excellent price
by A verified traveler
Posted 24 Nov 2024
Had only one nightstand, not on both sides of the bed, and no working bedside light :(
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Karen, Thank you for providing your valuable feedback. We extend our sincerest apologies for any inconvenience you may have encountered in relation to your concerns. Your feedback has been noted, and we are committed to upholding a high standard of quality and service and will be sure to look into this further. We look forward to the possibility of your return, allowing us the opportunity to provide you with an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The staff put me a room where there was a strong chemical smell coming from the heater. I was told at 11 am I had a choice of two rooms, the room I was in or another room where the chemical choked you. This location shared my personal information and verified my room number with an unknown person. I am a domestic violence survivor. Please note you pit my life in danger and engaged in assault when you gave me a room with a strong chemical smell. The room was old, filthy and there was the famous person stomping on the floor in the room above me. Do you realize I have videos of people stomping on the floor all over Ohio, to Denver to Arizona. This is stalking and I can only be stalked if you release my personal information and verify my room number. Thank you so much for violating my privacy.
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Travelox, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
Noise place
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Jose, Thank you for your feedback. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
The staff shared my personal information and confirmed my room number with an unknown third party. There was a strong chemical odor in the room and the staff refused to change the room. There was a non-employee in my room who posed as a maintenance man who couldn't fix a toilet but wanted to check on the smell. STOP SHARING MY LOCATION THIS IS A THREAT TO MY HEALTH AND SAFETY. I AM A DOMESTIC VIOLENCE SURVIVOR !
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Travelox, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
The front desk lady was very rude, unprofessional and needs to find another job if she doesn’t like her current position
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for bringing this to our attention. It is disappointing to hear about your experience at the front desk, as professionalism and courtesy are fundamental to our guest service standards. Your feedback will be carefully reviewed and addressed to prevent such issues in the future. We hope to have the opportunity to welcome you back for a significantly improved experience.Sincerely, Hotel Management
