Ratings based on 564 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Worst Expedia hotel I’ve ever stayed at - should be removed from listing.
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Dear Chase, Thank you for staying at our hotel and for sharing your comments. It isn't very pleasant to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
I enjoyed myself
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Johnny,Thank you for your kind feedback! It’s wonderful to know you had an enjoyable experience at Extended Stay America. Providing a comfortable and pleasant stay is always our goal, and we are delighted that your time with us was a positive one. We look forward to welcoming you back in the future for another great visit!Sincerely, Hotel Management
by A verified traveler from Blackfoot
Posted 12 Nov 2024
The front desk clerk was great. We had a non smoking room, but it smelled of smoke. The floor in the bathroom was dirty, the stove hood vent needs to he replaced, and the elevator smelled like smoke.
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Kelli, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We greatly appreciate your input. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Clean
by A verified traveler
Posted 17 Sep 2024
It was not too bad for a weekend stay. It was quiet and staff was nice.
Comment from Hotel Management
18 Sep 2024 by Hotel Management, Hotel Management
Dear Ciclinde, Thank you for being our guest for your weekend stay. It is nice to know you had a good stay and were pleased with the location, and found the staff pleasant. Please return and have another enjoyable hotel experience with us.Sincerely,Hotel Management
by A verified traveler
Posted 12 Sep 2024
It was a good stay
Comment from Hotel Management
13 Sep 2024 by Hotel Management, Hotel Management
Dear Raul, We are pleased to receive your feedback and appreciate the opportunity to have hosted you. Your satisfaction is our top priority, and we are glad to know that you had an enjoyable stay with us. We extend our gratitude for choosing our establishment and hope to have the privilege of serving you again in the future.Sincerely,Hotel Management
by A verified traveler from long beach
Posted 6 Sep 2024
The property around the hotel smells awful. The bed was more of a cot than a bed. The mattress was stained and uncomfortable. There were a lot of alcohol bottles in the parking lot.
Comment from Hotel Management
8 Sep 2024 by Hotel Management, Hotel Management
Dear Amelia, We sincerely apologize for the issues you encountered during your stay. We are concerned to hear about the unpleasant conditions you described, including the mattress's cleanliness and state. Your feedback is invaluable, and we will address these matters with our team to ensure they are resolved promptly. Additionally, we will review this with our team to maintain the property and prevent such issues. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more pleasant experience on a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 6 Aug 2024
