Ratings based on 987 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Phoenix
Posted 22 Dec 2024
Nice location
by A verified traveler
Posted 15 Dec 2024
It was well maintain
Comment from Hotel Management
16 Dec 2024 by Hotel Management, Hotel Management
Dear Jeannette, We are thrilled to hear that you enjoyed your stay at Extended Stay America. Our goal is to provide each guest with an exceptional experience, so it’s wonderful to know that we exceeded your expectations. We hope you’ll return to visit us whenever your travels bring you back to the city.Sincerely,Hotel Management
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
The room was completely disgusting. The smell was as if some6has been doing drugs i. There for years. The stank was penetrated everywhere. The white sheets on the bed had black stains. Also the sheets under black stains. The bathroom was nasty. There is damage i. The bathroom the vent is hanging of the ceiling.i was very disappointed because i glew in from out of town and paid 90 dollars for this.
Comment from Hotel Management
28 Nov 2024 by Hotel Management, Hotel Management
Dear Rosa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
Property shows wear but is acceptable for the price.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear William, We appreciate your decision to stay with us and hope that your overall visit was satisfactory. Nevertheless, we regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback will be shared with the relevant team members. We anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
Well-maintained parking lot and landscape. rooms are average. friendly staff. rooms are average, No utensils are there in the room.
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Dear Joseph, Thank you for the review. We are delighted to read about the positive aspects of your stay with us. However, we apologize for any dissatisfaction caused by our dishware policy. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
The room was very dirty the front desk service was very slow and the young lady seem very confused. I did t get the room I had requested
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Jessica, Thank you for choosing our hotel during your recent visit to the area. We extend our sincere apologies for the oversight in meeting your expectations with respect to the requested room. Also, we acknowledge that the room provided did not meet the customary standards of cleanliness and comfort. While we make every effort to accommodate such requests, there are instances when the requested room is not unoccupied and available. We genuinely regret any disappointment you experienced and understand your frustration. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
It’s ok
Comment from Hotel Management
7 Nov 2024 by Hotel Management, Hotel Management
Dear Carl, Thank you for your feedback. We are glad your overall stay was pleasant, but we want it to be perfect. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
Found drugs in the room and around the room we resided in
Comment from Hotel Management
31 Oct 2024 by Hotel Management, Hotel Management
Dear Isabel, We are sincerely concerned to see your feedback, as it does not align with the experience we strive to provide for our guests. We maintain a strict policy against any illegal activities on our property and would appreciate the opportunity to understand your experience in more detail. Please be assured that we will conduct a comprehensive investigation into the matter you have raised. Our organization is dedicated to restoring your trust and confidence, and we hope to serve you again in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Rooms, carpert and sofa was very durtly and stained.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear LAURA, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management
