Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by CLAUCK, Hotel Management
Hi Suzanne! Thank you for the 4 star review. We appreciate your business and hope to see you again soon.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by CLAUCK, Hotel Management
Hi Patrick thank you so much for the review. Please do come back and see us again soon.
by A verified traveler from Ambler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by CLAUCK, Hotel Management
Hi Jeffrey! Thank you so much for the 5 star review. We hope to see you again soon.
by A verified traveler
Posted 30 Nov 2024
We had a great stay here! The hotel staff were super friendly and helpful. The only complaint I have is that we were notified the day before that on the last day of our stay the water would be shut off at 11am due to an emergency issue. We made adjustments and were prepared to be done before then. However, the water was shut off shortly after 10am while my son was taking a shower. Thankfully the rest of our family had showered. I know this wasn’t the norm for them but just frustrating that we were informed ahead of time of the issue and then that’s not what happened.
Comment from Hotel Management
1 Dec 2024 by CLAUCK, Hotel Management
Hi Mandy! Thank you for the 5 star review. We are so sorry again about the water being shut off 30 minutes prior. As you stated we had an emergency and there was no other choice. It was very frustrating for us as well. Please do come back again and see us hopefully there won't be any further water issues.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
1 Dec 2024 by CLAUCK, Hotel Management
Thank you for the 3 star review. We are so sorry to hear that your stay was not the greatest. Please let us know how we can improve and please do come see us again.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by CLAUCK, Hotel Management
I am so sorry to hear about the terrible experience. I am showing that this reservation was a no show. Thank you again for your rating.
by A verified traveler
Posted 26 Nov 2024
Some of the staff at check in was not accommodating at all. We asked for late check out and then was told to ask the next day, when we asked the next day we were told it was already to many late check outs. So we had to check out and wait for hours for our flight. Also they wouldn’t let us check in early even after over the phone we were told we could. When we arrived at the hotel we were told we couldn’t be Checked in. So we had to wait 4 and half hours until check in. Ridiculous some of the staff need to communicate better or be retrained.
Comment from Hotel Management
26 Nov 2024 by CLAUCK, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the late check-out and early check-in processes.Providing clear and consistent communication is a priority for us, and it’s disappointing to hear that we fell short in meeting your expectations. Late check-out availability can depend on several factors, including the number of requests and occupancy levels, but we should have communicated this more effectively. Similarly, I understand how frustrating it must have been to receive conflicting information about your early check-in request.Please know that your comments have been shared with our team, and we will be addressing these concerns to improve our service and communication. We do hope to see you again in the near future.
by A verified traveler from Ladera Ranch
Posted 9 Nov 2024
Very professional and helpful staff.
Comment from Hotel Management
13 Nov 2024 by CLAUCK, Hotel Management
Hi Raegina! Thank you so much for your 5 star review! We appreciate your business and hope to see you again soon!
by A verified traveler from Huntington Beach
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by CLAUCK, Hotel Management
Thank you Anthony for the 5 star review. We appreciate your business and we hope to see you again soon.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by CLAUCK, Hotel Management
Good afternoon Robert Joseph. Thank you for your 2 star review. I am so sorry to hear about your bad experience. What happened to make it a 2 star rating?
