Ratings based on 973 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
My and I always come to stay here. No where else. The only thing we didnt really like was the renovation, but still wouldn't go anywhere else. Just excited to come again when everything is fixed.
by A verified traveler
Posted 18 Nov 2024
Easy parking very quiet place
by A verified traveler
Posted 15 Nov 2024
Nice, clean; hospitable staff; Beautiful area; The construction was a little distracting
by A verified traveler
Posted 10 Nov 2024
Shower did not work, only hot water came out. Hunks of enamel coming off the tub. Iron in room did not work. Confusion over supposed free wifi, rude, mean service at front desk.
Comment from Hotel Management
15 Nov 2024 by issac, Hotel Management
We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler
Posted 9 Nov 2024
Good value for money
Comment from Hotel Management
15 Nov 2024 by issac, Hotel Management
Thank you for staying with us. Hope to see you again.
by A verified traveler
Posted 4 Nov 2024
I didn't like the fact that there was construction or remodeling going on. Obstruction with all scaffoldling in the dining area. It was dusty as well. The refrigerator in.my room was not working. Hotel staff need to pay more attention to guest ammenities to make sure they work.
Comment from Hotel Management
4 Nov 2024 by issac, Hotel Management
We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler
Posted 30 Oct 2024
When we booked this place we did not know it was under construction on the inside and it was horrible as there was loud construction during the day from 9am to 7pm. The rooms were a bit dated but very spacious. We could not get any type of discount because we did not book directly through their hotel (is what we were told). I’m sure once construction is complete it will be nice and rooms renovated. The location was convenient as it was across and walking distance from Macy’s. Saks, and restaurants like Cheesecake Factory.
Comment from Hotel Management
4 Nov 2024 by issac, Hotel Management
We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler
Posted 28 Oct 2024
Our room smelled like mildew, and when I spoke to the front desk all they said was we can change your room but it will take a while. Not ADA compliant.
Comment from Hotel Management
29 Oct 2024 by issac, Hotel Management
We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
by A verified traveler from Glendale
Posted 28 Oct 2024
Great
Comment from Hotel Management
29 Oct 2024 by chris, Hotel Management
Thank you for staying with us. Hope to see you again.
by A verified traveler
Posted 24 Oct 2024
Great Property and Staff. Everything was excellent.
Comment from Hotel Management
29 Oct 2024 by chris, Hotel Management
Thank you for staying with us. Hope to see you again.
