Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Jeff-Director of Resort Operations , Hotel Management
Looks like you had a great stay. Please join us in Scottsdale again soon
by A verified traveler
Posted 22 Nov 2024
Lovely property with pleasant landscaping. Lots of cozy nooks tonsit in, Starbucks in lobby, 24 hours self checkout market, good restaurant, nice heated pool, friendly staff, clean and comfortable room.
Comment from Hotel Management
23 Nov 2024 by Jeff-Director of Resort Operatiosn , Hotel Management
Thank you so much for your kind words about our property! We're thrilled to hear that you enjoyed the landscaping and found plenty of cozy spots to relax. It's great to know that our 24-hour market, Starbucks, restaurant, and heated pool added to your experience. Our team takes pride in providing friendly service and maintaining clean, comfortable accommodations, so we're delighted we could make your stay enjoyable. We truly appreciate your feedback and look forward to welcoming you back soon!
by A verified traveler
Posted 22 Nov 2024
Overall, solid hotel and area. Bathroom was dated but no other comy
Comment from Hotel Management
23 Nov 2024 by Jeff-Director of Resort Operatiosn , Hotel Management
Thank you for sharing your feedback! We're glad you found the hotel and area to be a solid choice for your stay. We appreciate your comments about the bathroom and will share your input with our team as we continuously look for ways to improve. We hope to welcome you back soon for an even better experience!
by A verified traveler from Arlington
Posted 19 Nov 2024
Nice, expansive low rise resort. Housekeeping was poor to non-existent.
Comment from Hotel Management
19 Nov 2024 by Magda , Hotel Management
Thank you for choosing to stay with us at the DoubleTree Resort Scottsdale. We appreciate your feedback and will make sure to review you concerns with the team. We do hope to host you again in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Jeff-Director of Resort Operations , Hotel Management
Sounds like you had a good stay. We hope to have the opportunity to serve you again to make everything 100%.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jeff-Director of Resort Operatiosn , Hotel Management
So happy you had a great stay!! With all the places to stay we are thrilled you stayed at the Doubletree.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jeff-Director of Resort Operatiosn , Hotel Management
So thrilled to see you enjoyed yourself. Please join us in Scottsdale again soon.
by A verified traveler from winnipeg
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Brian N., Hotel Management
We're sorry to see that you didn’t enjoy your stay. Please reach out to us directly at the resort. We would love to learn more details about your stay and how we can improve. Thanks for taking the time to give us your review.
by A verified traveler
Posted 12 Nov 2024
I've stayed at the property many times over the past 25 -30 years. It is my choice when in Phoenix.
We chose to do the breakfast buffet and I was disappointed in the temperature of the eggs, potatoes, the meat and the french toast. It doesn't appear that there is anyway to maintain proper heat after the serving dishes are put out. I mentioned the issue to wait staff and was brought warm potatoes.
A second issue was the ice machines. The one close to my room barely worked and then not at all. I finally found the 4th machine I tried actually was able to fill the 2 cups I wanted to take with me on the trip home and it barely did that.
I do like the hotel and will stay again but this was disappointing.
Thanks
Comment from Hotel Management
13 Nov 2024 by Jeff-Director of Resort Operatiosn , Hotel Management
Thank you for your continued loyalty over the years and for choosing us whenever you're in Phoenix. We truly value your feedback, and we’re sorry to hear this recent stay fell short in a couple of areas. Your experience with the breakfast temperature and the ice machines is certainly not up to our usual standards. Rest assured, we’ll share this with our team to ensure these issues are addressed so that future visits can fully meet your expectations. We look forward to welcoming you back and providing the exceptional experience you’ve come to expect. Safe travels, and see you next time!
by A verified traveler
Posted 12 Nov 2024
The whole property was scary, unsafe, and outdoors. There are only 2 elevators, which had cracked/broken panels inside and filth in the corners. The rooms are outside, anyone can come on to the property. You have to walk down dark corridors, around sharp corners in the dark. There was blood on the side edges of the toilet paper, if the toilet paper roll hadn't fallen off the holder when i tried to get a piece to lift the lid, I would have never seen it. The shower corners were filthy and mildewy. There was filth on the ceilings, the sink faucet was not attached to the sink, the a/c was in a little area near the closet, around the corner from the room with the bed, didn't blow cold air. I had booked that night, non-refundable, it was 8pm, i walked to the lobby, nicely asked to checkout, asked for a refund, they said no, that i had to call expedia. Expedia said no refund cause the hotel didn't want to give me one. This was a safety concern, not because I just changed my mind. Very pricy hotel, so disappointed. I will never use expedia again and I am going to try to dispute the charge with my credit card company.
Comment from Hotel Management
12 Nov 2024 by Magda , Hotel Management
Thank you for choosing to stay at the Doubletree Resort Scottsdale. We are sorry to hear that your experience with us was not pleasant. If you could call the property and ask to speak with the Manager on Duty, we would be more than happy to discuss.
