Ratings based on 935 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Checking in, I requested a late check out but they said they didn’t offer it.
Then the area didn’t feel safe to park in, when we left for dinner and returned, there was a few males standing around in the parking lot, with their music playing loud, and they were just handing around the parking lot.
Comment from Hotel Management
20 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. We see that there was an inconvenience caused during your stay in regards to late checkout as well as the noise levels. We strive to provide a high level of service too all of our patrons. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. We see that there was an inconvenience caused during your stay. We strive to provide a high level of service too all of our patrons. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 17 Nov 2024
Convenient
Comment from Hotel Management
17 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 16 Nov 2024
It was an average hotel stay. The pool area did not keep towels stocked, so you had to ask at the front desk each time you visited the pool. We stayed for 3 nights and housekeeping gave us fresh towels and emptied our garbage each day. The app and website for the hotel advertises an airport shuttle but they no longer offer it. Our room key also became deactivated daily; they said it was because of my Apple Watch, but at one point even reprogramming the keys didn’t work so the manager had to come and reprogram our door. The staff were kind and the breakfast was decent.
Comment from Hotel Management
16 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. We see that there was an inconvenience caused during your stay in regards to the lack of pool towels available during your experience with us. We sincerely apologize for this and constantly strive to provide a high level of service too all of our patrons. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler from Conroe
Posted 14 Nov 2024
Overall it was a good experience. The new gurl in the front needs to smile more and act like she cares. All the other staff i encountered suring my 4 day stay were wonderful. The breakfast was great, everything was always clean.
The room i got was near the employee lunch room and closest so there was always noise and carts in front on my room.
Comment from Hotel Management
15 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. As a Choice customer, your feedback is important to us. We apologize for any inconvenience caused by being places near the employee rest area. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
by A verified traveler
Posted 10 Nov 2024
THE FRONT DESK WORKERS WERE VERY NICE!!!
Comment from Hotel Management
13 Nov 2024 by Front Desk Comfort Inn & Suites Tempe, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our Tempe property, we our glad your experience at our hotel was above and beyond expectations. As a Choice customer, your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our support page.
